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Card Product and Journey Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential in a Dynamic Career

Are you looking for a career that offers a sense of purpose and fulfillment? Do you want to work for a company that values innovation and customer satisfaction? Look no further than HSBC, where we're committed to delivering exceptional experiences for our customers.

About the Role

We're seeking a highly skilled and motivated individual to join our Consumer Assets team as a Card Product and Journey Manager. In this role, you'll be responsible for formulating card product strategy to define distinctive product propositions for target segments and maintaining a leadership position in the market.

Key Responsibilities

  • Develop and implement card product strategies to drive business growth and profitability
  • Work closely with data analytics teams to conduct regular data analysis and identify potential risks and opportunities for business growth
  • Manage and implement card product feature enhancements in response to market landscape changes
  • Drive customer journey enhancements through digitization and collaborate with other business units to develop superior end-to-end customer experiences
  • Participate in new product and digital projects with end-to-end exposure from delivery planning to project delivery
  • Support day-to-day business tasks, including cost control and monitoring, competitor review, and internal compliance and risk stewardship

Requirements

  • Relevant degree holder with a strong business acumen and project management skills
  • Work experience in credit card management and digital projects or analytical areas is preferred
  • Strong analytical and problem-solving skills with critical thinking
  • Fluent in Cantonese and English with good presentation skills