Senior Loans Sales Officer

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is committed to delivering exceptional service excellence. Our people are our most valuable asset, playing a vital role in enhancing our performance for customers and providing best-in-class products and services.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been recognized as one of the top phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' diverse financial needs.

Key Responsibilities

  • Achieve sales targets by performing telemarketing activities in selling consumer assets products, including credit cards, card loans, mortgages, personal loans, overdrafts, and other financial services.
  • Respond to customer feedback in a timely and professional manner.
  • Assist team leaders in reviewing and allocating resources to optimize team productivity.
  • Coordinate and liaise with relevant parties to ensure smooth project implementation.
  • Contribute to achieving the section's service and sales objectives.

Requirements

  • Degree or diploma holder; candidates with relevant working experience will also be considered.
  • Minimum 3 years' experience in retail banking, call centre, or telemarketing business.
  • Strong sales and customer service orientation, with ability to work under pressure.
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage.
  • High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.


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