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Senior Card and Loans Officer
2 months ago
**Job Summary**
Eagle Partners (International) Co., Limited is seeking a highly skilled and experienced Senior Card and Loans Officer to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and promoting our loan and insurance products to achieve departmental sales targets.
**Key Responsibilities:**
- Provide professional and comprehensive hotline services, addressing customer inquiries and proactively promoting unsecured loan products through both inbound and outbound channels.
- Promote loan and insurance products by identifying customer needs and providing tailored solutions to achieve sales targets.
- Contribute to the section's service and sales objectives by working closely with the team to achieve key performance indicators.
- Respond promptly to customer feedback, driving service improvements and enhancing the customer experience.
- Assist the team head in reviewing and allocating resources to optimize team productivity and efficiency.
- Identify areas for potential improvement to enhance work processes and procedures.
- Coordinate and collaborate with relevant parties to ensure the smooth execution of various projects and initiatives.
- Ensure all team processes comply with internal control standards, group compliance policies, and external regulatory requirements.
**Requirements:**
- Diploma or degree holder; candidates with relevant work experience and Form Five or DSE qualifications will also be considered.
- Willing to work flexible hours to meet business needs.
- At least 3 years of experience in Retail Banking, Call Centre, or Telemarketing.
- Strong focus on sales and customer service, with the ability to perform well under pressure.
- Proficiency in both English and Chinese; fluency in Putonghua is an advantage.
- High level of customer-centric mindset with a commitment to delivering exceptional quality services to customers.
Candidates with less experience may be considered for the position of Card and Loans Officer.*
