Assistant Card and Loans Team Manager
1 week ago
A Career with Hang Seng Bank
Hang Seng is committed to delivering exceptional service. Our team members are our greatest asset, and we rely on them to drive our performance and provide top-notch products and services to our customers. We seek to attract talented individuals by offering a dynamic work environment, opportunities for career growth, and competitive compensation packages.
Customer Contact Centre
Hang Seng's Customer Contact Centre has consistently been ranked as one of the best phone banking service providers. Our team strives to provide professional services for a wide range of banking products to meet the diverse needs of our customers.
Key Responsibilities
- Lead a team to achieve sales targets by conducting telemarketing activities to promote unsecured loan products (card, personal loan, etc.) and deliver exceptional customer service.
- Handle customer complaints efficiently and professionally.
- Collaborate with internal departments to ensure smooth launch of promotional campaigns, application processes, migration, and system enhancement projects.
- Provide coaching to subordinates to enhance their sales techniques, product knowledge, and service quality.
- Stay up-to-date with the latest regulatory requirements, internal guidelines, and policies.
Requirements
- Bachelor's degree in a relevant field or other relevant qualifications.
- Minimum 3 years of relevant experience, preferably with knowledge of banking products and call centre operations.
- Willingness to work flexible hours.
- Strong sales and customer service orientation, with ability to work under pressure.
- Proficiency in both English and Chinese, with good knowledge of application software.
Visit our website to learn more about our career opportunities and sign up to receive the latest information about Hang Seng Hong Kong.
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