Senior Customer Service Officer
4 weeks ago
At HSBC, we are committed to providing exceptional customer service and building a culture where all employees are valued, respected, and opinions count. We are seeking a Senior Customer Service Officer to join our team in Hong Kong.
Job Summary:The Senior Customer Service Officer will be responsible for providing quality customer service through accurate and efficient counter transactions, assisting team members with transactions checking, and promoting digital banking services and products. The successful candidate will also assist Assistant Branch Managers in leading and mentoring the team and handle administrative tasks.
Key Responsibilities:- Provide quality customer service through accurate and efficient counter transactions
- Assist team members with transactions checking
- Promote digital banking services and products
- Assist Assistant Branch Managers in leading and mentoring the team
- Handle administrative tasks
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
- Customer centric mindset with commitment to deliver quality service
- Self-motivated and adaptable to a service environment
- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definite advantage.
- Management experience is preferred
- A minimum of three years of experience as a teller
- Competitive salary package with stable working hours, 5-day work week
- 18 days paid annual leave plus additional leave such as marriage, birthday and maternity/paternity leave
- Medical and dental coverage for you, your spouse and children
- Staff housing loan up to 100% of the valuation or purchase price
- Employee banking services including loans, credit facilities, and credit cards
- Progressive career advancement opportunities
-
Senior Customer Service Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob Title: Senior Customer Service OfficerDBS Bank (Hong Kong) Limited is seeking a highly skilled and experienced Senior Customer Service Officer to join our team.Job SummaryThe Senior Customer Service Officer will be responsible for delivering exceptional customer service and support to our corporate banking clients. This includes handling customer...
-
Senior Customer Service Officer
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a Senior Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries...
-
Senior Customer Service Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries...
-
Senior Customer Service Officer
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeDBS Bank (Hong Kong) Limited is seeking a skilled Senior Customer Service Officer to join our team. As a key member of our Technology and Operations department, you will play a vital role in delivering exceptional customer service and support to our clients. **Responsibilities:** * Provide timely and effective resolution to customer inquiries and issues,...
-
Senior Customer Services Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeWe are seeking a highly skilled professional to lead our customer service team as a Senior Customer Services Officer.Key Responsibilities:Provide exceptional customer service by resolving 100% of client issues in a timely and professional manner.Collaborate with the sales team to identify business opportunities through customer interactions.Handle product...
-
Senior Customer Services Officer
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeWe are seeking a skilled professional to join our support team as a Senior Customer Services Officer.Key Responsibilities:Resolve customer inquiries and issues in a timely and professional manner.Collaborate with sales teams to identify business opportunities through customer interactions.Handle product inquiries and enrollment through our online-to-offline...
-
Senior Customer Service Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team at Company 28 - Manulife (International) Limited. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional...
-
Senior Customer Service Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeJob SummaryHSBC is seeking a skilled and customer-focused Senior Customer Service Officer to join our Wealth and Personal Banking team. As a key member of our team, you will be responsible for providing exceptional customer service, promoting digital banking services, and ensuring compliance with regulatory requirements.Key ResponsibilitiesProvide quality...
-
Senior Customer Service Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock New Opportunities with HSBCAre you looking for a career that will take you to new heights? Do you want to be part of a team that values customer satisfaction and excellence? Look no further than HSBC!As a Senior Customer Service Officer, you will be responsible for providing top-notch service to our valued customers. You will be the face of our...
-
Senior Customer Service Officer
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock New Opportunities with HSBCAre you looking for a career that will take you to new heights? Join HSBC and experience the possibilities. Our company offers opportunities, support, and rewards that will help you grow and succeed.Job SummaryWe are seeking a Senior Customer Service Officer to join our team. As a key member of our customer service team, you...
-
Senior Customer Service Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries...
-
Senior Customer Service Officer
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeThe role of Senior Customer Service Officer is to provide quality customer service through accurate and efficient counter transactions at branch and assist team for transactions checking.Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues.Promote digital banking services and products...
-
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout This RoleWe are seeking a skilled Senior Customer Service Officer, Customer Care Team to join our team at Company 28 - Manulife (International) Limited. As a Senior Customer Service Officer, you will be responsible for handling email enquiries and requests of group medical, individual financial and wealth management products arising from...
-
Regulatory Compliance Services Officer
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full timeJob SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...
-
Customer Service Officer
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeDiscover a rewarding career opportunity with Manulife, a leading international financial services group. As a Senior Customer Service Officer in our Customer Care Team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleWe are seeking an experienced professional with a strong background in...
-
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Officer to join our Customer Care Team. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.Key ResponsibilitiesHandle customer inquiries and requests via phone, email, and chatResolve...
-
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Officer to join our Customer Care Team. As a key member of our team, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.Key ResponsibilitiesHandle customer inquiries and resolve issues via phone, email, and...
-
Senior AML Compliance Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full timeAML Compliance OfficerCorporation Service Company is seeking a highly skilled AML Compliance Officer to join our team. As a key member of our compliance team, you will be responsible for ensuring that our clients' AML/CFT programs are in compliance with Cayman statutory and regulatory requirements.Key Responsibilities:Review and maintain AML/CFT programs,...
-
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Service Officer to join our Customer Care Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle customer inquiries and requests via phone, email, and other channelsProvide accurate and timely...
-
Insurance Customer Service Officer
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeJob SummaryThis role is responsible for delivering exceptional customer service to bancassurance customers, providing dedicated after-sales support and generating appointments for sales teams to follow up. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to work collaboratively with teammates to resolve...