Senior Customer Service Officer
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities
- Handle customer inquiries and requests related to group medical, individual financial, and wealth management products.
- Provide support to management and recommend productivity/service improvements.
- Ensure accuracy and compliance of all requests to be completed with good quality standards.
- Support ad-hoc tasks to achieve desired results of business needs.
What We Offer
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our Commitment to You
- Values-first culture.
- We lead with our Values every day and bring them to life together.
- Boundless opportunity.
- We create opportunities to learn and grow at every stage of your career.
- Continuous innovation.
- We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion.
- We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship.
- We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
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