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Senior Customer Services Officer
2 months ago
We are seeking a skilled professional to join our support team as a Senior Customer Services Officer.
Key Responsibilities:
- Resolve customer inquiries and issues in a timely and professional manner.
- Collaborate with sales teams to identify business opportunities through customer interactions.
- Handle product inquiries and enrollment through our online-to-offline platform.
- Provide after-sales services, including confirmation calls and cross-selling opportunities.
- Maintain strong relationships with clients and support sales deal processing.
- Support sales channels and work closely with face-to-face teams.
- Contribute to marketing promotions to drive sales and revenue growth.
- Assist with ad-hoc staff engagement projects and prepare performance reports for management review.
Work Arrangements:
- Shift work from Monday to Saturday, with Sundays and public holidays off.
- 5-day workweek with 40 hours of work.
- Located in Mei Foo, near the MTR station.
