Assistant Card and Loans Team Lead

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career in Service Excellence

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are seeking high-calibre professionals to join our department Assistant Card and Loans Team Manager, Card and Loans Telesales Section

Key Responsibilities

  • Lead a team to achieve sales targets by performing telemarketing activities in promoting unsecured loan products (card, personal loan, etc.) and deliver excellent services to customers
  • Handle customer complaints in an efficient and professional manner
  • Collaborate with various internal departments to ensure smooth launch of promotional campaigns, application processes, migration, and system enhancement projects
  • Provide coaching to subordinates to enhance their sales techniques, product knowledge, and service quality
  • Stay up-to-date with the latest regulatory requirements, internal guidelines, and policies

Requirements

  • Bachelor's Degree in a related discipline or other relevant qualifications
  • Minimum 3 years' relevant experience, preferably with knowledge of banking products and call centre business
  • Willingness to work shift hours
  • Strong sales and customer service orientation, with ability to work under pressure
  • Proficiency in both English and Chinese, with good knowledge of application software


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