Card Operations Team Lead

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

We are seeking a seasoned Card Operations Team Lead to lead a team of 14 staff in handling dispute resolutions, data capturing, and settlement reconciliation for our consumer banking business. The ideal candidate will have at least 12 years of experience in card operations processing and 8 years in a managerial position.

About DBS Bank (Hong Kong) Limited

DBS Bank (Hong Kong) Limited is a leading financial institution that enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality, and control, technology, people capability, and innovation. Our Group Technology and Operations team manages the majority of the Bank's operational processes and inspires to delight our business partners through multiple banking delivery channels.

Key Responsibilities
  • Lead a team of 14 staff to support dispute handling of card issuing and merchant acquiring business.
  • Process data capturing of financial transactions from card issuing and merchant acquiring business.
  • Support card association settlement reconciliation and journal entries posting.
  • Handle GLAO reconciliation.
  • Seize opportunities to improve processes through redesign, streamlining, or automation.
  • Participate in project implementation.
  • Ensure compliance with regulatory requirements and bank guidelines.

Requirements
  • University degree holder with minimum 12 years' experience in card operations processing for consumer banking products/services.
  • Good knowledge of consumer banking products, including credit cards, loans, and banking services.
  • Professional qualifications in banking an advantage.
  • Strong leadership skills and cross-team collaboration.
  • Results-oriented and proactive to seek improvement in productivity and operations quality.
  • Proficiency in English and Chinese language skills.

Compensation and Benefits

We offer a competitive salary and benefits package, including a dynamic environment that supports your development and recognizes your achievements. Salary: HKD $120,000 - HKD $180,000 per annum.

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