Card and Loans Telesales Manager with Exceptional Leadership Skills

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Discover a Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional service. Our employees are our greatest asset, playing a vital role in enhancing our performance for customers and providing top-notch products and services.

About the Customer Contact Centre

The Customer Contact Centre has been consistently ranked as one of the best phone banking service providers. Our team strives to deliver professional services for a wide range of banking products, catering to customers' diverse needs and financial goals.

We are seeking high-calibre professionals to join our department Assistant Card and Loans Team Manager, Card and Loans Telesales Section.

Main Responsibilities

  • Lead a team to achieve sales targets by performing telemarketing activities and promoting unsecured loan products (card, personal loan, etc.), ensuring excellent customer service delivery.
  • Efficiently handle customer complaints in a professional manner.
  • Collaborate with internal departments to ensure smooth launch of promotional campaigns, application processes, migration projects, and system enhancements.
  • Provide coaching to subordinates to enhance their sales techniques, product knowledge, and service quality.
  • Stay up-to-date on regulatory requirements, internal guidelines, and policies.

Requirements

  • Bachelor's Degree in a related field or equivalent qualifications.
  • A minimum of 3 years of relevant experience, preferably with knowledge of banking products and call centre operations.
  • Willingness to work flexible hours.
  • Strong sales and customer service orientation, with ability to work under pressure.
  • Proficiency in both English and Chinese, with good knowledge of application software.

Our estimated annual salary range for this position is HKD $600,000 - HKD $800,000, depending on experience and qualifications.



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