Portfolio Management and Payment Leadership

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is committed to service excellence, recognizing that our people are our most valuable asset. We strive to attract high-calibre talent by offering a dynamic working environment, opportunities for career growth, and competitive compensation packages.

Unsecured Lending & Payment Overview

We seek an exceptional professional to join our team as Head of Portfolio Management and Payment. In this role, you will be responsible for formulating robust business plans and pricing strategies to drive growth in unsecured lending, domestic and international payment volume, product profitability, risk-adjusted returns, and market share.

Key Responsibilities

  • Develop and implement innovative business plans and pricing strategies to accelerate growth in key areas
  • Drive the development of new product features, digital capabilities, sales channels, and innovations to strengthen loan-on-card, personal loans, and payment propositions, enhancing customer experience
  • Lead the design and development of customer-led loan origination and payment journeys, driving digitalization of transactions
  • Design insight-led acquisition, usage, and retention strategies to grow and sustain relationships with strategic customer segments throughout the customer lifecycle
  • Collaborate with Risk on credit risk management, evaluating and balancing risks taken and revenue generated
  • Manage partnerships and maintain collaborative relationships with clients, merchants, and partners within the payment ecosystem

Requirements

  • Over 15 years of relevant experience in unsecured lending or payments and transactional banking products or similar product and service management within retail banking
  • Experience in product management, organizational leadership, and commercial management of transactional banking products
  • Strong technical knowledge of retail banking products and market/industry review for strategy formulation
  • Demonstrate change leadership and strategic focus with a strong growth mindset and passion to champion change and promote innovation
  • Strong customer-centricity focus to deliver market-leading products, services, and experiences to targeted customers
  • Effective navigation within a complex matrix environment, governance standards, and regulatory context with agile ways of working and strong engagement with various stakeholders
  • Strong track record in orchestrating and leading strategy development, business planning, and implementations across multiple business and functional stakeholders to successful completion
  • Seasoned people leadership skills to engage, motivate, and develop a diverse team, drive a strong performance culture, build a talent pipeline, and enhance business bench strength
  • Strong outcomes focus with adaptability, sound judgment, and business insights in decision-making and accountability in delivery
  • University degree in Investment, Business Administration, Banking and Finance, or related disciplines
  • Proficiency in both English and Chinese

Salary: HKD 1,200,000 - 1,800,000 per annum, depending on experience. This estimate is based on industry standards and location. Please note that this information is subject to change.

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