Strategic Merchant Portfolio Manager, Financial Services

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

We are seeking a Strategic Merchant Portfolio Manager to drive the growth of our financial services portfolio.

About the Role

This is an exciting opportunity for a seasoned professional to join our team and take on a key leadership role in building and managing our merchant relationships. The successful candidate will be responsible for identifying business leads, collaborating with internal stakeholders, and driving revenue growth.

Key Responsibilities:

  • Acting as primary relationship manager for key merchants
  • Identifying, building, and managing merchant portfolio to maximize value
  • Facilitating integration and onboarding of new key merchants
  • Identifying business leads and opportunities from existing merchants
  • Initiating and working with internal stakeholders to meet merchant needs
  • Collaborating with IT team and other internal business units to solve operational or technical inquiries
  • Providing technical and operational training to merchants
  • Supporting promotional marketing campaigns
  • Ensuring compliance and control measures to minimize risk exposure
  • Executing Customer Life Cycle Management strategies to deepen merchant loyalty and revenue

Requirements:

  • Bachelor's degree or above in Business, Finance, or relevant field
  • 8 years or above working experience in merchant relationship or business development role
  • Strong communication, interpersonal skills, and execution mindset
  • Ability to influence and negotiate with internal and external stakeholders
  • Good understanding of the payments industry and market landscape
  • Goal-oriented with professional working integrity and responsibility
  • Understanding of agile principles and methodologies
  • Outstanding writing and verbal communications skills in English and Cantonese
  • Excellent time management, presentation, organizational, and problem-solving skills

About HSBC

HSBC is committed to building a culture where all employees are valued and respected. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

Salary: $120,000 - $180,000 per annum (dependent on experience)


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