Strategic Portfolio Manager
5 days ago
Senior Manager - Portfolio Support
At Hang Lung Properties, we are seeking a seasoned Senior Manager to join our team. The ideal candidate will be responsible for delivering high-quality services to our clients while maintaining exceptional service levels.Contact: N/A
Main Responsibilities:
- Develop and execute strategic plans to drive business growth and improve customer satisfaction.
- Provide technical guidance on project design and implementation to ensure alignment with business objectives.
- Closely monitor and evaluate the performance of on-site service delivery teams to identify areas for improvement.
- Collaborate with cross-functional teams to ensure seamless execution of projects and maintain high standards of quality.
- Manage testing and commissioning processes for new projects, ensuring timely completion and defect-free outcomes.
- Offer expert advice and support to on-site managers to enhance service delivery and meet customer expectations.
- Review and analyze operational data to inform service delivery improvements and optimize resource allocation.
- Conduct regular audits to assess service quality and make recommendations for enhancements.
- Requirements:
- Minimum 10 years of relevant experience, with at least 8 years in a supervisory role.
- Possession of a recognized degree and relevant professional certifications is highly desirable.
- Proven track record of delivering complex projects in high-end commercial settings, both locally and regionally.
- Strong knowledge of local ordinances and industry best practices in facilities management and maintenance.
- Demonstrated expertise in analytical skills, customer-centricity, communication, and people management.
- Proficiency in English and Chinese (including Putonghua) languages is essential, with excellent written and spoken communication skills.
- Frequent travel to the Mainland may be required.
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