Business Development Manager, Card and Loans Telesales Section

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with Hang Seng Bank

Hang Seng is committed to delivering exceptional service and excellence. Our team members are our most valuable asset, and we strive to provide a dynamic working environment, excellent career development opportunities, and competitive compensation packages.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been recognized for its outstanding phone banking services. Our team is dedicated to providing professional services for a wide range of banking products, addressing customers' diverse needs and financial requirements.

Key Responsibilities

  • Lead a team to achieve sales targets by performing telemarketing activities, promoting unsecured loan products, and delivering exceptional customer service.
  • Handle customer complaints efficiently and professionally.
  • Collaborate with internal departments to ensure smooth launch of promotional campaigns, application processes, and system enhancements.
  • Provide coaching to subordinates to enhance their sales techniques, product knowledge, and service quality.
  • Stay up-to-date with regulatory requirements, internal guidelines, and policies.

Requirements

  • Bachelor's degree in a related field or other relevant qualifications.
  • Minimum 3 years' relevant experience, preferably with knowledge of banking products and call centre operations.
  • Willingness to work flexible hours.
  • Strong sales and customer service orientation, with ability to work under pressure.
  • Proficiency in both English and Chinese, with good knowledge of application software.

For more information about our career opportunities, please visit our website.



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