Executive Director, Card Services

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Company Overview

DBS Bank (Hong Kong) Limited is a leading financial institution that enables and empowers its customers through efficient, nimble, and resilient infrastructure.

Job Summary

We are seeking an experienced Executive Director to lead our card operations team in Hong Kong. This role will be responsible for managing a team of 14 staff members, supporting dispute handling for card issuing and merchant acquiring business, processing data capturing of financial transactions, and ensuring compliance with regulatory requirements.

Key Responsibilities:
  • Lead a card operations team with 14 staff members to support dispute handling of card issuing and merchant acquiring business
  • Process data capturing of financial transactions from card issuing and merchant acquiring business
  • Support card association settlement reconciliation and journal entries posting
  • Handle GLAO reconciliation
  • Seize the opportunity to improve either in process redesign, streamlining, and/or through system automation
  • Participate in project/initiative implementation
  • Adhere to, provide guidelines, and ensure the staff/department comply with the rules, guidelines, and regulatory requirements of the bank, MAS, HKMA pertaining to the operations
Requirements:
  • University Degree Holder with minimum 12 years' experience in card operations processing for consumer banking products/services and at least 8 years' experience in managerial position
  • Good knowledge of consumer banking products including credit card, loan, and banking products as well as consumer/commercial laws and related regulatory rules that impact consumer products
  • Professional qualifications in Banking (e.g., AHKIB) an advantage
  • Strong leadership skills and cross-team collaboration
  • Strong Project management skills
  • High sense of risk awareness and react quickly to mitigate risk
  • Results-oriented and proactive to seek improvement on productivity and operations quality
  • Proficiency in spoken/writing skills in both English and Chinese
What We Offer:

We offer a competitive salary ranging from HKD $120,000 to HKD $180,000 per annum, depending on experience, plus benefits package and professional advantages of a dynamic environment that supports your development and recognizes your achievements.



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