Customer Service Executive
2 weeks ago
About the Role
We are seeking a highly motivated and results-driven Customer Service Executive to join our team at DBS Bank (Hong Kong) Limited. As a key member of our corporate banking services, you will be responsible for providing exceptional customer service to our clients and driving sales growth through outbound calls and application follow-ups.
Responsibilities:
- Handle phone-in applications and enquires of Unsecured loans, Credit Card loans & Banking related products and services
- Conduct out-going calls to provide Unsecured loans, Credit Card loans & Banking related products and services
- Perform end-to-end application follow up process in which required to follow up missing documents, conduct loan confirmation and handle other sales related tasks
- Straightforwardly follow operational procedures and workflow
- Comply with both external regulatory codes and internal compliance policy
Requirements:
- Secondary Education (HKCEE/DSE) holder or equivalent
- Minimum 1 year of experience in customer services or sales
- Good telephone manner and communication skills
- Presentable, pleasant and polite
- Meet and exceed sales target
- Good command of written and spoken English and Chinese; fluency in Putonghua is an advantage
- HKIB Certified Banker preferred
Your Benefits:
- Competitive salary range: HKD $
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