Customer Service Executive

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

About the Role

We are seeking a highly motivated and results-driven Customer Service Executive to join our team at DBS Bank (Hong Kong) Limited. As a key member of our corporate banking services, you will be responsible for providing exceptional customer service to our clients and driving sales growth through outbound calls and application follow-ups.

Responsibilities:

  • Handle phone-in applications and enquires of Unsecured loans, Credit Card loans & Banking related products and services
  • Conduct out-going calls to provide Unsecured loans, Credit Card loans & Banking related products and services
  • Perform end-to-end application follow up process in which required to follow up missing documents, conduct loan confirmation and handle other sales related tasks
  • Straightforwardly follow operational procedures and workflow
  • Comply with both external regulatory codes and internal compliance policy

Requirements:

  • Secondary Education (HKCEE/DSE) holder or equivalent
  • Minimum 1 year of experience in customer services or sales
  • Good telephone manner and communication skills
  • Presentable, pleasant and polite
  • Meet and exceed sales target
  • Good command of written and spoken English and Chinese; fluency in Putonghua is an advantage
  • HKIB Certified Banker preferred

Your Benefits:

  • Competitive salary range: HKD $


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