Hosting Services Executive

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time
Job Overview

We are seeking a highly experienced professional to lead our Hosting Services team as Vice President. As a key member of our Information Technology division, you will be responsible for delivering reliable, scalable, and secure hosting solutions that support our business objectives.

About the Role

The ideal candidate will have a strong background in managed hosting or colocation business management, with a proven track record of customer service and operations expertise. You will partner with our business teams to develop and execute the strategic vision for our hosting services, ensuring alignment with business needs and meeting annual operating plans financial and costs targets.

Key Responsibilities
  • Develop and execute the strategic vision for HKEX's hosting services to ensure alignment with business needs and meet annual operating plans financial and costs targets.
  • Manage a team of hosting business services, customer service, and billing support to deliver high-quality hosting solutions and client-centricity.
  • Oversee the design, implementation, and ongoing maintenance of the hosting infrastructure and platforms as well as the operational support systems.
  • Optimize hosting performance, reliability, and security to meet service level agreements and regulatory/compliance requirements.
  • Manage hosting budgets, procurement, and vendor relationships.
  • Implement processes and procedures to ensure efficient hosting operations and incident response with playbooks and drills.
  • Stay informed on industry trends, technologies, and best practices to continuously improve the hosting ecosystem environment.
Requirements
  • Bachelor's degree in computer science, information technology, or a related field.
  • 10+ years of relevant experience with 5+ years in a leadership role preferably with P/L accountability and strong customer serving and operations background.
  • Proven experience in market connectivity and data center co-location environment serving banking and finance industry.
  • Knowledge in trading applications and technologies preferably.
  • Excellent communication and stakeholder management; customer service experience is an advantage.
What We Offer

HKEX offers a competitive salary of approximately $250,000 - $350,000 per annum, depending on experience. This role is based in Hong Kong and requires a standard 40-hour workweek. The successful candidate will be offered a permanent position and will be part of a dynamic team that values diversity and inclusion.



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