Digital Infrastructure Strategist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential with a Career at HSBC


We are a leading global bank serving customers who want to make the most of any moment. From one end of the world to the other, our team helps businesses thrive and individuals achieve their goals.


Our Digital Business Services is a vital part of the Group, providing critical operational and technical support to our global businesses and enhancing customer service and efficiency. We combine cutting-edge expertise and technology to stay ahead in the competitive landscape.


We are seeking an exceptional professional to join our team as a Digital Infrastructure Strategist – Service Excellence (Business Architecture).



Key Responsibilities:

  • Contribute to the development and implementation of architecture strategy, standards, blueprints, and roadmaps for Service Management
  • Offer Architecture consultancy and drive simplification for CTO Service Management Process, Control, Data, and Tooling, including those related to the function within CTO Enablement
  • Introduce new practices, processes, techniques, products, services, technologies, and standards where needed against identified use cases, via the appropriate HSBC governance bodies
  • Achieve a customer-centric culture that fosters outstanding service and deepens customer insight through co-creation
  • Contribute to defining, actively promote, and embed the scope of architecture, including promoting and embedding the benefits, and sharing best practice techniques, standards, and tools


Requirements:

  • Experience in IT within a complex global organisation (preferably in a highly regulated industry such as Financial Services), and the Architecture, Engineering, or Process disciplines within it
  • Ability to translate business needs into suitable technology solutions
  • Capacity to explain technical complexity to a non-technical audience
  • Able to compare and contrast different solutions to meet a business requirement (preferable experience of supporting and designing on-premise, public cloud, externally hosted, and SaaS solutions)
  • Capability to evaluate new technologies to meet business requirements and influence key stakeholders towards adoption
  • Excellent written and spoken communication skills; ability to communicate with impact, ensuring complex information is articulated in a meaningful way to diverse audiences, including senior executive management
  • Experience of industry-standard tools supporting Service Management, Event Management, and Asset Management (ServiceNow, Splunk, Microfocus UCMDB / Universal Discovery, xMatters)

The estimated annual salary for this position is around $120,000, depending on your level of experience and qualifications.



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