Hosting Services Director

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time
Job Summary:

We are seeking a highly experienced professional to lead our Hosting Services team as Vice President. The successful candidate will be responsible for driving business performance, customer satisfaction, and operational excellence in delivering reliable, scalable, and secure hosting solutions to our customers.

Key Responsibilities:

• Partner with the business to develop and execute the strategic vision for our hosting services, ensuring alignment with business needs and meeting annual operating plans (AOP) financial and costs targets.
• Manage a team of hosting business services, customer service, and billing support to deliver high-quality hosting solutions and client-centricity.
• Oversee the design, implementation, and ongoing maintenance of the hosting infrastructure and platforms, as well as operational support systems.
• Optimize hosting performance, reliability, and security to meet service level agreements and regulatory/compliance requirements.
• Manage hosting budgets, procurement, and vendor relationships.
• Implement processes and procedures to ensure efficient hosting operations and incident response with playbooks and drills.
• Stay informed on industry trends, technologies, and best practices to continuously improve the hosting ecosystem environment.
• Collaborate cross-functionally within IT and business teams to understand requirements and deliver effective hosting solutions.

Requirements:

• Bachelor's degree in computer science, information technology, or a related field.
• 10+ years of relevant experience with 5+ years in a leadership role, preferably with P/L accountability and strong customer-serving and operations background.
• Proven experience in market connectivity and data center co-location environment serving banking and finance industry.
• Knowledge in trading applications and technologies, preferably.
• Excellent communication and stakeholder management; customer service experience is an advantage.

Location:
HKEX - TKO

Shift:
Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours:
40

Worker Type:
Permanent

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