Technical Operations Director
1 month ago
Join Classy Wheeler Limited as a Technical Operations Director, responsible for overseeing the company's Hong Kong operations and maintenance activities of network infrastructure POPs, and in-country customer fronting & support.
About the Role- Lead a team of technical staff to manage multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services.
- Provide pre-sales technical queries and post-sales operations support to corporate customers.
- Promote and drive working relationships with local carriers/service providers, Joint-Venture Partners, and equipment vendors to build/influence good rapport in the interests of the Group.
- Control and manage operation-related costs (Capex and Opex) within allocated budget.
- Cultivate and maintain effective working relationships with the regulatory authorities.
- Negotiate with local suppliers and service providers to advance business objectives, reduce business costs, and improve all operational delivery areas.
- Responsible to act and respond to periodic in-country Telco regulator's directive enquiries on operational & technical aspects of the business licence.
- Operate and maintain multiple network and system (SW-defined networks, WAN, data, wireless, hosting, cloud, security and internet) platforms.
- Lead/drive major customer service delivery projects for timely & successful completion.
- Assist/advice on the implementation of pure domestic access network for customers.
- Ensure network equipment, systems, infrastructure links and POP facilities (power supply, air conditioning, etc.) are well maintained and operating at optimum level, ensuring high level of service availability to customers.
- Oversee and ensure the hosting service quality and its operations are certified to the ISO27001 standard.
- Work with local carrier providers to ensure local circuits are provisioned on time.
- Track and monitor critical timelines related to ordering, provisioning, testing, and commissioning of local circuits for service delivery to customers by the RFS date.
- Conduct investigation/post-mortem with local carrier providers on local circuit outage problems to improve fault restoration targets, measured by Time-to-repair.
- Engage local carrier service providers in monthly operations review to ensure service level targets are consistently achieved.
- Support HQ in planning & installation of new network nodes & backhaul links, ensuring network projects are completed by the scheduled deadlines.
- Ensure the integrity/security of all our network resources and assets in manned/unmanned POP sites.
- Develop/document procedures and streamline interworking process flow to achieve continuous improvement in operation efficiency, cost-effectiveness, and quality of service for our customers.
- Provide training programs and career development for operation staff to ensure they upgrade their skills continuously and are technically competent to handle new technologies and take pride in their work.
- Track and monitor operation KPIs targets' achievement by the team.
- Coordinate with HR for staff recruitment process, staff adherence to core values and welfare.
- Ensure maintenance/upkeep of proper record of all in-country network equipment, infrastructure documentation, and records of customer information, capital assets, and other relevant inventories.
- Ensure timely submission of relevant reports as required by the management.
- Ensure an effective Business Continuity Planning (BCP) is always in place and well known by all staff.
- Perform risk analysis and assessment to the operations, plan and execute the corresponding response plan.
- Any other duties as assigned by the line director.
- Degree in Electronic/Telecommunication/ICT or equivalent.
- CCNA certification, JUNOC technical certification, or equivalent would be an advantage.
- Resourceful, innovative, and independent worker.
- High customer service focus and engagement skills.
- Knowledge of network topology (SW-defined networks, WAN, data, wireless, hosting, cloud, security and internet) is required.
- Possess good leadership, teamwork, effective communication, and problem-solving skills.
- Good oral and written communication skills in English, Mandarin & local native language.
- Minimum 5-6 years related working experience in the telecommunication service industry.
$120,000 - $150,000 per annum + benefits
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