Hosting Services Director
4 weeks ago
At Hong Kong Exchanges and Clearing Limited, we are seeking a seasoned professional to lead our Hosting Services team. As a key member of our IT leadership team, you will be responsible for developing and executing the strategic vision for our hosting services, ensuring alignment with business needs and meeting annual operating plans financial and costs targets.
Key Responsibilities:
• Partner with the business to develop and execute the strategic vision for the HKEX's hosting services
• Manage a team of hosting business services, customer service, and billing support to deliver high-quality hosting solutions and client-centricity
• Oversee the design, implementation, and ongoing maintenance of the hosting infrastructure and platforms as well as the operational support systems
• Optimize hosting performance, reliability, and security to meet service level agreements and regulatory/compliance requirements
• Manage hosting budgets, procurement, and vendor relationships
• Implement processes and procedures to ensure efficient hosting operations and incident response with playbooks and drills
• Stay informed on industry trends, technologies, and best practices to continuously improve the hosting ecosystem environment
• Collaborate cross-functionally within IT and business teams to understand requirements and deliver effective hosting solutions
Requirements:
• Bachelor's degree in computer science, information technology, or a related field
• 10+ years of relevant experience with 5+ years in a leadership role preferably with P/L accountability and strong customer-serving and operations background
• Proven experience in market connectivity and data center co-location environment serving banking and finance industry
• Knowledge in trading applications and technologies preferably
• Excellent communication and stakeholder management; customer service experience is an advantage
What We Offer:
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values, and we look to support, respect diverse perspectives, abilities, culture, and experiences within our workplace.
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