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Network Operations Director

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Job Description:

We are seeking an experienced Network Operations Director to oversee the implementation, operations, and maintenance of our network services across multiple data centers in Hong Kong.

  • Implement and manage networks services, hosting infrastructures, and monitoring systems to ensure high-quality service delivery.
  • Conduct regular service quality checks to identify areas for improvement and implement preventive measures to enhance service performance.
  • Liaise with local service providers and partners to oversee the ordering and implementation of OLLC for customer projects.
  • Oversee day-to-day operations activities, including preparing network diagrams, asset and inventory lists, BCP/IT DR plans, security incident response plans/procedures, CR procedures, vulnerability/patch management, access policies, DC facilities preventive maintenance plans, visitor policies, physical access procedures, Operations SOP, training procedures, and log review procedures.
  • Conduct service reviews with outsourced vendors/contractors and review SLA figures committed. Post-mortem review with customers and drive for improvement plans.
  • Support TD for new budget requirements and actively participate in tracking OPEX and CPAEX budgets, proactively analyzing variances.
  • Assigned additional duties as covering Ops Manager of HKG 24x7 NOC, in the absence of the current NOC Ops Manager.
Job Requirements:
  • Degree in Engineering/IT related field.
  • At least 3 years in Telco/IT environment.
  • Good MPLS/IP networking skills.
  • Strong in transport services (SDH, ADM, Carrier Ethernet).
  • CCNA &/or JUNOS certification.
  • Good oral and written English.
  • Independent and knowledgeable to prioritize tasks when handling multiple faults and projects simultaneously.
  • Tactful when fronting and handling customers' complaints and driving for prompt service resolution.
  • Drive major incident resolution and post-mortem improvement plans with both internal and external stakeholders.
  • Exhibit vendor and service contractor management skills.