Chief Network Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Job Title: Chief Network Operations Manager

About the Role:

We are seeking a highly skilled and experienced Chief Network Operations Manager to lead our 7x24 operation team on network surveillance, tier 1 and tier 2 engineering support, and ongoing Move and Change of customer's network equipment.

Responsibilities:

  • Lead a high-performing team to ensure seamless network operations and resolve technical issues efficiently.
  • Implement and operate IT service management processes and practices to continuously improve services.
  • Provide technical consultancy and documentation on network capacity, performance, and utilization reports to customers.
  • Regularly review hardware and software vulnerability with equipment vendors and derive recommendations.
  • Handle customer inquiries on circuit, network, and component issues.
  • Develop and motivate subordinates to enhance their performance through training, coaching, teamwork, and sectional activities.
  • Ensure effective Tier 2 Operation Support focusing on incident, problem, and change management.

Requirements:

  • Degree or higher diploma in electronics, computer engineering, or equivalent, with at least 3 years' experience in networking or system integration/support.
  • Proven knowledge in implementing networking solutions.
  • Familiarity with IT service management processes is desirable.
  • Certification in Cisco is preferred.
  • Excellent interpersonal, presentation, and customer service skills.
  • Ability to work under pressure and possess a mature, dedicated, and self-motivating attitude.
  • Proficiency in spoken and written English.

Compensation and Benefits:

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience. Other benefits include health insurance, retirement plan, and opportunities for professional growth and development.



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