Chief Underwriting Operations Manager
1 month ago
Salary Range: HKD 120,000 - 180,000 per annum.
About TaiKang (Hong Kong) Preparatory OfficeTaiKang (Hong Kong) Preparatory Office is a reputable insurance company based in Hong Kong. We are committed to providing excellent service and fostering a dynamic work environment for our employees.
Job DescriptionMain Responsibilities- Team Leadership: Assist the Department Head to supervise and lead the underwriting team to achieve Key Performance Indicators (KPIs) and drive initiatives to enhance operations efficiency and customer experience.
- Strategic Projects: Drive strategic projects and Company campaigns to meet business requirements, including operation efficiency projects, compliance or regulatory requirements, and digital initiatives.
- Risk Assessment: Review and analyze new insurance applications for risk exposure and compliance with underwriting guidelines and risk management principles.
- Reinsurance Negotiation: Negotiate with reinsurers for reinsurance-related matters.
- SOP Development: Establish Standard Operating Procedures (SOPs), develop, review, and conduct quality control.
- Cases Assessment: Perform complex cases assessment, review, and make approval on cases escalated by subordinates.
- Pre-Underwriting: Perform pre-underwriting with high net worth customers, handle and respond to enquiries from internal customers.
- Process Improvement: Review and streamline internal processes for seamless end-to-end service delivery.
- Reporting: Prepare regular and ad-hoc reports, interpret figures to understand specific issues, monitor, and analyze trends.
- Training: Conduct training for internal/external customers on underwriting-related areas and team members on areas within their expertise.
- Operational Efficiency: Assist in implementing new measures to upgrade operational efficiency.
- Degree Holder with professional insurance qualifications such as FLMI, ACS, ALU or equivalent.
- Minimum 8 years solid underwriting experience in life insurance with at least 4 years in a supervisory/managerial role.
- Underwriting medical authority of not less than extra mortality 100%, with high net worth experience preferable.
- Experience in process management and transformation will be an advantage.
- Excellent problem-solving skill and logical thinking; ability to identify source of data and analyze data to construct a case with reasonable recommendations and decisions, supported by sound justifications.
- Strong sense of compliance, ethics, and integrity; hold self accountable for own decisions and actions.
- Strong interpersonal and communication skills.
- Open to new ideas and suggestions; attentive to details and willing to learn.
- Willing and able to work under pressure with positive working attitude.
- Proficient in both spoken and written Chinese, English, and Putonghua.
- Familiar in MS Word, Excel, PowerPoint.
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