Chief Operations Manager for Cultural Events

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time
About the Role

We are seeking a highly skilled Chief Operations Manager to join our team at the West Kowloon Cultural District Authority.

Job Description:
  • Lead Frontline Operations: Oversee the day-to-day operations of Visitor Services, ensuring seamless execution and high standards.
  • Staff Supervision: Manage and train Visitor Services staff, scheduling, performance management, and training to deliver exceptional visitor experiences.
  • Operational Planning: Develop and implement standard operating procedures for frontline operations, including safety, cleanliness, event support, and general housekeeping.
  • Ticketing Systems: Collaborate with relevant parties to set up ticketing systems and address any issues related to ticket sales.
  • Event Management: Work closely with internal and external partners to manage venue hire requests, collaborations, and events.
  • Crisis Management: Resolve emergency incidents or situations following established protocols, working closely with front-line teams like security and facilities management.
Requirements:
  • Education: Hold a recognised university degree in business management, marketing, hospitality management, or a related field.
  • Experience: Possess around 5 years of relevant work experience in the hospitality sector or other relevant industry, preferably in sizable venues, cinema, or theatre operations.
  • Skills: Demonstrate strong organisational, team-building, time management, and multi-tasking skills; exhibit a customer-centric mindset with good relationship management skills.
Salary Range:

The estimated salary for this position is approximately HKD 70,000 - HKD 100,000 per month, depending on qualifications and experience.

About Us

The West Kowloon Cultural District Authority welcomes exceptional talent to help realise the vision of making the West Kowloon Cultural District a prime destination for arts, culture, and entertainment.



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