Sales and Event Manager
6 days ago
M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world's leading cultural institutions.
Key Responsibilities:
- Develop and drive the museum's hirer event sales strategy in collaboration with Senior Manager, Museum Event Sales.
- Implement sales plans, conduct sales activities, and maximize hirer event business by managing existing and developing new accounts in local and overseas markets.
- Handle enquiries efficiently and effectively, ensuring the entire sales cycle is properly handled with guest expectation and satisfaction.
- Liaise closely with event organizers to understand their needs, displaying sensible judgment to best accommodate their needs while achieving museum objectives.
- Manage the all-round sales process and administrative work, assisting on event co-ordination for last-minute bookings when necessary.
- Collect and analyze market information on a regular basis, working closely with the marketing team to develop marketing strategies to promote museum's hirer event business.
- Assist in developing new business opportunities by participating in marketing activities, including exhibiting at international trade shows.
- Maintain CRM records and Venue & Event Management System in a systematic manner, keeping long-term relationships with clients.
- Communicate and work closely with counterparts and cross-departments in the organization to ensure smooth operations of all events.
- Maintain good awareness of all museum programs and communicate effectively with different stakeholders, including internal departments.
Requirements:
- Possess a recognized university degree in hospitality management or any discipline.
- Minimum 5-year relevant sales and commercial experience in venue sales/event management, preferably in the MICE industry.
- Experience with international luxury hotel brands or event sales streams in exhibition or convention centers will be an advantage.
- Demonstrate strong negotiation, influencing, collaboration, and problem-solving skills with good business acumen and numerical sense to drive sales targets and capable of exploring new business opportunities.
- Be highly-organized, detail-oriented, self-motivated, and proactive.
- Be proficient in written and spoken English and Chinese, including Putonghua.
- Familiarity with Venue & Event Management System and CRM System will be an advantage.
- Work in flexible schedules, including weekends, evenings, and holidays if necessary.
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