Sales and Event Manager

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong's West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world's leading cultural institutions. Our aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong's historic balance of the local and international to define a distinctive and innovative voice for Asia's twenty-first century.

Key Responsibilities:

  • Develop and drive the museum's hirer event sales strategy in collaboration with Senior Manager, Museum Event Sales.
  • Implement sales plans, conduct sales activities, and maximize hirer event business by managing existing and developing new accounts in local and overseas markets.
  • Handle enquiries efficiently and effectively, ensuring the entire sales cycle is properly handled with guest expectation and satisfaction.
  • Liaise closely with event organizers to understand their needs, displaying sensible judgment to best accommodate their needs while achieving museum objectives.
  • Manage the all-round sales process and administrative work, assisting with event coordination for last-minute bookings when necessary.
  • Collect and analyze market information on a regular basis, working closely with the marketing team to develop marketing strategies to promote museum's hirer event business.
  • Assist in developing new business opportunities by participating in marketing activities, including exhibiting at international trade shows.
  • Maintain CRM records and Venue & Event Management System in a systematic manner, and maintain long-term relationships with clients.
  • Communicate and work closely with counterparts and cross-departments in the organization to ensure smooth operations of all events.
  • Maintain good awareness of all museum programs and communicate effectively with different stakeholders, including internal departments.

Requirements:

  • Possess a recognized university degree in hospitality management or any discipline.
  • Minimum 5-year relevant sales and commercial experience in venue sales/event management, preferably in the MICE industry.
  • Experience with international luxury hotel brands or event sales streams in exhibition or convention centers will be an advantage.
  • Demonstrate strong negotiation, influencing, collaboration, and problem-solving skills with good business acumen and numerical sense to drive sales targets and capable of exploring new business opportunities.
  • Be highly organized, detail-oriented, self-motivated, and proactive.
  • Be proficient in written and spoken English and Chinese, including Putonghua.
  • Familiarity with Venue & Event Management System and CRM System will be an advantage.
  • Work in flexible schedules, including weekends, evenings, and holidays if necessary.

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