Hotel Operations Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

Company Overview

Shangri-La is a renowned hospitality group with a rich history of delivering exceptional guest experiences.

Job Summary

We are seeking an experienced Hotel Operations Manager to lead our events operations team. The successful candidate will be responsible for overseeing the planning and execution of events, ensuring seamless delivery and exceeding guest expectations.

Key Responsibilities

  • Event Planning and Execution: Develop and implement event plans, manage timelines, and coordinate with internal stakeholders to deliver successful events.
  • Team Leadership: Lead and motivate the events operations team to achieve high standards of service excellence.
  • Guest Interaction: Foster strong relationships with guests, ensuring their needs are met and exceeded throughout their event experience.
  • Problem-Solving: Address any issues that may arise during events, utilizing effective communication and problem-solving skills to resolve them promptly.

Requirements and Qualifications

To be successful in this role, you will need:

  • Excellent Command of Spoken English: Ability to communicate effectively with guests and colleagues.
  • 3 Years Relevant Working Experience: Proven track record in events operations or a related field.
  • Excellent Guest Interaction Skills: Strong ability to build rapport with guests and provide exceptional service.
  • Guest-Oriented and a Good Team Player: Collaborative mindset and commitment to delivering excellent guest experiences.

Benefits

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as opportunities for professional growth and development within the Shangri-La group.



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