Telecommunication Network Strategist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

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We are a regional IT services and solutions provider with a strong presence in Hong Kong.

Job Summary

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This role supports the Technical Director for operations and maintenance activities of network infrastructure POPs, customer fronting & support. The ideal candidate is capable of managing multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services.

Key Responsibilities:

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  • SUPPORT THE TECHNICAL DIRECTOR FOR OPERATIONS AND MAINTENANCE ACTIVITIES OF NETWORK INFRASTRUCTURE POOPS, CUSTOMER FRONTING & SUPPORT.
  • MANAGE MULTI-NETWORKING INFRASTRUCTURES, SYSTEMS, LINKS AND FACILITIES REQUIRED FOR PROVIDING TELCO WAN, DATA, VOICE, HOSTING, CLOUD AND INTERNET SERVICES.
  • PROVIDE PRE-SALES TECHNICAL QUERIES AND POST-SALES OPERATIONS SUPPORT TO CORPORATE CUSTOMERS.
  • PROMOTE DRIVE WORKING RELATIONSHIPS WITH LOCAL CARRIERS/SERVICE PROVIDERS, JOINT-VENTURE PARTNERS, EQUIPMENT VENDORS TO BUILD/INFLUENCE GOOD RAPPORT IN THE INTERESTS OF THE GROUP.
  • SUPPORT THE TECHNICAL DIRECTOR TO MANAGE OPERATION RELATED COSTS (CAPEX AND OPEX) WITHIN ALLOCATED BUDGET.
  • Negotiate with local suppliers, service providers for local operations procurement/contract renewal, to achieve quality and cost-effective operations resources delivery.
  • RESPONSIBLE TO SUPPORT RESPONSE TO PERIODIC IN-COUNTRY TELCO REGULATOR'S DIRECTIVE ENQUIRIES ON OPERATIONAL & TECHNICAL ASPECTS OF THE BUSINESS LICENCE.
  • OPERATE AND MAINTAIN MULTIPLE DATA NETWORKS AND SYSTEMS (SW-DEFINED NETWORKS, WAN, DATA, WIRELESS, HOSTING, CLOUD, SECURITY AND INTERNET) PLATFORMS.
  • LEAD/DRIVE MAJOR CUSTOMER SERVICE DELIVERY PROJECTS FOR TIMELY & SUCCESSFUL COMPLETION.
  • SUPPORT AND DRIVE IMPLEMENTATION OF PURE DOMESTIC ACCESS NETWORK FOR CUSTOMERS.
  • ENSURE NETWORK EQUIPMENT, SYSTEMS, INFRASTRUCTURE LINKS AND POP FACILITIES (POWER SUPPLY, AIRCON, ETC.) ARE WELL MAINTAINED AND OPERATING AT OPTIMUM LEVEL, ENSURING HIGH LEVEL OF SERVICE AVAILABILITY TO CUSTOMERS.
  • Work with local carrier providers to ensure local circuits are provisioned on time.
  • TRACK AND MONITOR CRITICAL TIMELINES RELATED TO ORDERING, PROVISIONING, TESTING AND COMMISSIONING OF LOCAL CIRCUITS FOR SERVICE DELIVERY TO CUSTOMERS BY THE REQUIRED-FOR-SERVICE DATE.
  • Conduct investigation/post-mortem with local carrier providers on local circuit outage problems to improve fault restoration targets, measured by Time-to-repair.
  • Engage local carrier service providers on monthly operations review to ensure service level targets are consistently achieved.
  • SUPPORT HQ IN PLANNING & INSTALLATION OF NEW NETWORK NODES & BACKHAUL LINKS, PLUS ENSURING NETWORK PROJECTS ARE COMPLETED BY THE SCHEDULED DEADLINES.
  • ENSURE THE INTEGRITY/SECURITY OF ALL OUR NETWORK RESOURCES AND ASSETS IN MANNED/UNMANNED POP SITES.
  • DEVELOP/DOCUMENT PROCEDURES AND STREAMLINE INTERWORKING PROCESS FLOW TO ACHIEVE CONTINUOUS IMPROVEMENT IN OPERATION EFFICIENCY, COST-EFFECTIVENESS AND QUALITY OF SERVICE FOR OUR CUSTOMERS.
  • TRACK AND MONITOR THE TEAM'S OPERATION KPIs TARGETS' ACHIEVEMENT.
  • ENSURE MAINTENANCE/UP-KEEP OF PROPER RECORD OF ALL IN-COUNTRY NETWORK EQUIPMENT, INFRASTRUCTURE DOCUMENTATION AND RECORDS OF CUSTOMER INFORMATION, CAPITAL ASSETS AND OTHER RELEVANT INVENTORIES.
  • ENSURE TIMELY SUBMISSION OF RELEVANT REPORTS AS REQUIRED BY THE MANAGEMENT.
  • ENSURE AN EFFECTIVE BUSINESS CONTINUITY PLANNING (BCP) IS ALWAYS IN PLACE AND WELL KNOWN BY ALL STAFF.
  • PERFORM RISK ANALYSIS AND ASSESSMENT TO THE OPERATIONS, PLAN AND EXECUTE THE CORRESPONDING RESPONSES PLAN.
  • ANY OTHER DUTIES AS ASSIGNED BY THE TEAM LEADER/TECHNICAL DIRECTOR.

Requirements

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  • Degree in Electronic/Telecommunication/ICT or equivalent.
  • Knowledge of Data Centre operations and ISO27001 would be an advantage.
  • CCNA certification, JUNOC technical certification, or equivalent would be an advantage.
  • Resourceful, innovative and independent worker.
  • High customer service focus and engagement skills.
  • Knowledge of network topology (SW-defined networks, WAN, data, wireless, hosting, cloud, security and internet) is required.
  • Possess good leadership, teamwork, effective communication and problem-solving skills.
  • Good oral and written communication skills in English, Mandarin & local native language.
  • Minimum 3-4 years related working experience in telecommunication service industry.

Salary Range: HK$80000 - HK$120000 per annum

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