Customer Services Director

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

**Job Overview**

We are seeking an experienced Customer Services Director to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our customer-facing departments, ensuring that we consistently meet and exceed our customers' expectations.

**Key Responsibilities**

  • Lead and manage a high-performing Customer Service Team, providing guidance and support to ensure excellent service delivery.
  • Maintain open communication channels with internal stakeholders to ensure seamless collaboration and effective issue resolution.
  • Develop and implement strategies to drive customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
  • Monitor and analyze customer feedback, providing actionable insights to inform business decisions.

**Requirements**

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • A minimum of 10 years of experience in customer-facing roles, with at least 3 years in a leadership position.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Proficient in Microsoft Office Suite and customer relationship management software.

**Salary:** HKD 550,000 - 650,000 per annum, depending on experience.



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