Customer Experience Research Director

Key ResponsibilitiesDrive customer-centricity in our Personal Banking Business by leading customer journey and experience design across all customer segments, products and service channels.Advocate journey thinking and adopt a digital-first mindset to leverage data and technology to enhance customer interactions and touchpoints, ensuring a quality and...

About UsFWD Group is a leading pan-Asian life insurance business with over 13 million customers across 10 markets.Job SummaryWe are seeking an experienced Customer Experience Director to manage customer service and support across our Omne platform in 10 markets.ResponsibilitiesSet the strategy for customer service and support across all markets.Review,...

Transform Customer Banking ExperiencesWe're seeking a visionary Senior Product Experience Director to lead our design team in creating intuitive and delightful banking experiences for millions of customers worldwide. You will drive the design of the future banking experience for Foreign Exchange and Payments, motivating and growing a global team of designers...

About PrudentialPrudential plc is a multinational financial services company with a presence in over 40 countries. We pride ourselves on our commitment to delivering exceptional customer experiences through innovative solutions and industry-leading research.

Prudential plc aims to be a partner for every life and protector for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

Job Summary: We are seeking a highly skilled Customer Experience Manager to lead our customer journey and experience design efforts in Personal Banking Business. The ideal candidate will have a strong background in customer research, digital experience, and new initiative development. Key Responsibilities:Drive customer-centric model in Personal Banking...

Job Title: Customer Experience ManagerAt Bank Of China (Hong Kong) Limited, we are seeking a highly skilled Customer Experience Manager to lead our customer-centric initiatives and drive business growth through exceptional customer experiences.Key Responsibilities:Develop and implement customer journey design strategies to enhance customer experience across...

About the RoleWe are seeking a seasoned Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited.Job DescriptionDrive customer-centric initiatives in Personal Banking Business by leading customer journey/experience design across all customer segments, products, and service channels.Advocate journey thinking and adopt a digital-first...

Senior Director of Customer RelationsA key role in shaping the customer experience.Wealth and Personal Banking (WPB) is a key business area at HSBC, responsible for delivering a broad and relevant suite of wealth and retail banking capabilities to our clients. Our international network and breadth of expertise enable us to support individuals, families,...

Job Title: Research Director - Insights LeaderWe are seeking a highly skilled Research Director to lead our team in delivering exceptional research insights to our clients. As a key member of our team, you will be responsible for developing and executing research strategies that drive business growth and inform decision-making.Key Responsibilities:Develop...

Job Title: Customer Experience StrategistCompany Overview: Bank of China (Hong Kong) Limited is a leading financial institution in the Asia-Pacific region, committed to delivering innovative banking solutions and exceptional customer experiences.Salary: HK$700,000 - HK$900,000 per annum, depending on experience and qualificationsJob Description:The Customer...

About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its network of branches in Hong Kong, Macau and Mainland China. We value caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but...

Job DescriptionPrudential is a leading life insurance and asset management group, committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion that empowers our people, customers, and partners.About the RoleThis key position reports directly to the Senior...

Vita Green Health Products Co., Ltd. is a leading health and wellness company that is committed to enhancing well-being through innovative research and cutting-edge solutions.About UsWe are a forward-thinking organization dedicated to creating a healthier, happier world. Our mission is to provide high-quality health products that meet the evolving needs of...

Job Title: Research Director - Insights LeaderJob Summary:We are seeking a highly skilled Research Director to lead our research team in Hong Kong and the APAC region. The successful candidate will have a strong track record of delivering high-quality research projects and building strong relationships with clients.Key Responsibilities:Contribute to and...

About AIA and the RoleAIA Blue Cross (Asia-Pacific) Company Limited is a leading insurance provider seeking a skilled Customer Experience Strategist to drive digital engagement, manage customer feedback, and optimize the customer journey.As a Manager, Customer Experience & Service Design, you will play a crucial role in crafting compelling visual designs...

At Prudential plc, we strive to create a culture where everyone can thrive and grow. We believe that our people are the key to achieving our purpose of being partners for every life and protectors for every future.Job SummaryThis role plays a critical part in enhancing customer experience by managing a team responsible for handling customer complaints. As a...

About Fitch RatingsFitch Ratings is a leading provider of credit ratings and research. Our open culture fosters collaboration and innovation, allowing employees to share ideas and perspectives across the organization.Job SummaryWe are seeking an Associate Director to join our ESG Ratings and Research team in Hong Kong. As a key member of our team, you will...

Role SummaryWe are seeking an experienced professional to lead our ESG Ratings and Research team in Hong Kong. As Associate Director, you will be responsible for overseeing the production of ESG ratings, scores, and other analysis.Key ResponsibilitiesProduce and oversee the production of ESG ratings, scores, and other analysis, including the review of...

Top Reasons to Work with TDCXTDCX offers a dynamic work environment with attractive remuneration, great perks, and performance incentives. Our comprehensive medical, insurance, or social security coverage ensures your well-being. Enjoy world-class workspaces and engage in activities that foster a positive culture.We prioritize your career growth with strong...