Customer Experience Manager

Unlock Your Potential as a Customer Experience ManagerAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer advocacy. As a Customer Experience Manager, you'll play a critical role in shaping our customer journey and ensuring that our customers receive the highest levels of service.Key...

Unlock Your Potential in Wealth and Personal BankingAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer advocacy. As a Customer Experience Manager, you'll play a critical role in shaping our customer journeys and ensuring that our customers receive the highest levels of service.Key...

Job Title: Customer Experience Manager About the Role: We are seeking a highly skilled Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our organization, you will be responsible for driving customer-centric initiatives and leading customer journey/experience design across all customer segments, products,...

Job Title: Customer Experience ManagerJoin Bank of China (Hong Kong) Limited as a Customer Experience Manager and drive customer-centric initiatives across our Personal Banking Business.Key Responsibilities:Customer Journey Design: Lead the design of customer journeys across all customer segments, products, and service channels to deliver exceptional...

At Prudential, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture where diversity is celebrated and inclusion is assured. We provide a platform for our people to excel and make an impact, supporting their career ambitions. We strive to make Prudential a place where you can...

Job Summary: We are seeking a highly skilled Customer Experience Manager to lead our customer journey and experience design efforts in Personal Banking Business. The ideal candidate will have a strong background in customer research, digital experience, and new initiative development. Key Responsibilities:Drive customer-centric model in Personal Banking...

Key Accountabilities:As a key member of our team, you will be responsible for driving customer experience excellence across our organization. This includes:Supporting the development of customer insights and research initiatives to inform business decisionsCollaborating with cross-functional teams to design and implement customer experience...

Unlock Your Potential with HSBCAre you a customer-centric professional looking to make a meaningful impact in the financial industry? Do you have a passion for delivering exceptional customer experiences and driving business growth? If so, we invite you to explore this exciting opportunity with HSBC's Wealth and Personal Banking team.Key...

Job Title: Customer Experience Manager About the Role: We are seeking a highly skilled Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our organization, you will be responsible for driving customer-centric initiatives across our Personal Banking Business. Key Responsibilities: * Lead customer journey...

Transforming Customer Experiences at HSBCHSBC is a world-class financial institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global bank. Insurance is about people, and the promises they make. At HSBC, we help deliver on these promises by providing a wide variety of life insurance products and...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at AXA Group. As a key member of our organization, you will be responsible for driving customer excellence and insights across various business units.Key Responsibilities:Support the development of strategic KPIs for customer experience and report business performance...

About HKT TeleservicesHKT Teleservices, a subsidiary of PCCW Limited, is a leading provider of business process outsourcing (BPO) solutions. Our expertise encompasses a comprehensive range of voice and non-voice customer experience services, earning us prestigious accolades.With a global presence, we operate 24-hour, multi-channel customer care centers in...

About HKT TeleservicesHKT Teleservices, a leading provider of business process outsourcing (BPO) solutions, offers a comprehensive range of customer experience services. Our expertise encompasses voice and non-voice solutions, earning us prestigious accolades.With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and...

Key Responsibilities:As a key member of our team, you will be responsible for supporting the management of ongoing research work, including product concept and proposition testing, and collaborating with external research agencies.You will also assist in extensive group-sponsored research, including NPS and annual customer and distributor satisfaction...

Job Title: Head of Customer ExperienceAt Hang Lung Properties, we are seeking a seasoned professional to lead our customer experience efforts. As the Head of Customer Experience, you will be responsible for developing and implementing strategies to improve customer relationships, dedication, and satisfaction.Key Responsibilities:Develop and implement...

Job Title: Head of Customer ExperienceAt Hang Lung Properties, we are seeking a highly skilled and experienced professional to lead our customer experience team.Job Summary:The Head of Customer Experience will be responsible for developing and implementing strategies to improve customer relationships, dedication, and satisfaction. This role will work closely...

Apt Resources Seeks Experienced Manager for Digital Customer ExperienceApt Resources is currently seeking a highly skilled and experienced Manager to lead the Digital Customer Experience team. As the Senior Manager of Customer Experience Design, you will be responsible for designing, implementing, and optimizing the digital experience for customers across...

Job Title: Head of Customer ExperienceJob Summary:We are seeking a highly experienced and skilled Head of Customer Experience to lead our customer experience team and drive customer satisfaction across our portfolio in Hong Kong and Mainland.Key Responsibilities:Develop and implement strategies to improve customer relationship, dedication, and satisfaction,...

Job Title: Manager Customer Experience DesignApt Resources is seeking a talented and experienced Manager Customer Experience Design to join the team of one of their esteemed clients in the airline industry in the GCC region.Responsibilities:Develop and direct research-based design efforts aimed at continuous improvement of current products and services,...

About the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to join our team in APAC. As a key member of our Customer Experience team, you will play a critical role in driving customer-centricity across the region.Key ResponsibilitiesCustomer Insights and StrategyDevelop and implement customer insights and VOC programs across...