Customer Experience Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China TDCX Full time
Top Reasons to Work with TDCX

TDCX offers a dynamic work environment with attractive remuneration, great perks, and performance incentives. Our comprehensive medical, insurance, or social security coverage ensures your well-being. Enjoy world-class workspaces and engage in activities that foster a positive culture.

We prioritize your career growth with strong learning and development plans. Our easy-to-locate area provides direct access to public transport, and flexible working arrangements allow you to balance work and life. Be coached and mentored by experts in your field and join a global company that has won hundreds of industry awards.

What is Your Mission?

As a Customer Experience Specialist, you will provide an excellent support experience to customers via all relevant communication channels. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.

Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. Build sustainable relationships and engage customers by taking the extra mile.

Who Are We Looking For?

We seek a candidate with at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. Preferably, the candidate should have 2 years of working experience in the related field, but fresh graduates are encouraged to apply. The ideal candidate possesses strong time management skills, is motivated to exceed expectations, and has the ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

The candidate must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette. They should be comfortable working with computers and able to work with multiple systems and learn new ones. Excellent verbal and written communication skills in English and the language of the supporting market are essential.



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