Digital Customer Experience Manager

Unlock New Opportunities with HSBCAt HSBC, we're committed to helping our customers achieve their financial goals. As a Digital Ambassador, you'll play a key role in promoting our digital banking services and products, ensuring our customers have a seamless and secure experience.Key Responsibilities:Adopt branch customers to Internet Banking and Mobile App,...

Job Title: Customer Experience ManagerJoin Bank of China (Hong Kong) Limited as a Customer Experience Manager and drive customer-centric initiatives across our Personal Banking Business.Key Responsibilities:Customer Journey Design: Lead the design of customer journeys across all customer segments, products, and service channels to deliver exceptional...

Unlock New Opportunities with HSBCHSBC is seeking a highly motivated and customer-centric individual to join our Wealth and Personal Banking team as a Digital Ambassador. In this role, you will be responsible for promoting digital banking services and products to our customers, while also identifying their financial needs and providing tailored solutions.Key...

Unlock New Opportunities with HSBCAre you looking for a career that will take you to new heights? Join HSBC and discover a world of possibilities. As a Digital Ambassador, you will play a crucial role in helping our customers navigate the digital banking landscape and achieve their financial goals.Key Responsibilities:Adopt and promote digital banking...

Job Title: Customer Experience ManagerAt Bank Of China (Hong Kong) Limited, we are seeking a highly skilled Customer Experience Manager to lead our customer-centric initiatives and drive business growth through exceptional customer experiences.Key Responsibilities:Develop and implement customer journey design strategies to enhance customer experience across...

Job Summary: We are seeking a highly skilled Customer Experience Manager to lead our customer journey and experience design efforts in Personal Banking Business. The ideal candidate will have a strong background in customer research, digital experience, and new initiative development. Key Responsibilities:Drive customer-centric model in Personal Banking...

As a Paid Media Planning Specialist at Mediatropy Digital Agency, you will play a key role in driving the success of our clients' digital marketing campaigns. We are looking for an experienced professional with a strong understanding of paid media channels and their applications in various industries.About the RoleWe cater to a wide range of industries,...

Job Title: Customer Experience Manager About the Role: We are seeking a highly skilled Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our organization, you will be responsible for driving customer-centric initiatives and leading customer journey/experience design across all customer segments, products,...

Job Title: Head of Customer ExperienceAt Hang Lung Properties, we are seeking a highly skilled and experienced professional to lead our customer experience team.Job Summary:The Head of Customer Experience will be responsible for developing and implementing strategies to improve customer relationships, dedication, and satisfaction. This role will work closely...

About the RoleBlue Cross (Asia-Pacific) Company Limited is seeking a skilled and expert customer experience designer to drive digital engagement, manage customer feedback, and optimize the customer journey.Key Responsibilities:Collaborate with the Digital Product Owner to develop business solutions that align with the platform strategy, roadmap, and...

Job Title: Head of Customer ExperienceAt Hang Lung Properties, we are seeking a seasoned professional to lead our customer experience efforts. As the Head of Customer Experience, you will be responsible for developing and implementing strategies to improve customer relationships, dedication, and satisfaction.Key Responsibilities:Develop and implement...

Senior UI/UX Designer Role OverviewThe AnalogFolk Ltd. seeks an experienced Senior Digital Experience Designer to join its User Experience team, leading the development of user experiences across projects for designated accounts, ensuring quality experiences that are engaging and accessible.Key Responsibilities Include:- Building and fostering relationships...

About the RoleWe are seeking a seasoned Customer Experience and Service Design Manager to drive digital engagement, manage customer feedback, and optimize the customer journey for AIA Blue Cross (Asia-Pacific) Company Limited.Key ResponsibilitiesCollaborate with the Digital Product Owner to develop business solutions that align with the platform strategy,...

Key ResponsibilitiesDrive customer-centricity in our Personal Banking Business by leading customer journey and experience design across all customer segments, products and service channels.Advocate journey thinking and adopt a digital-first mindset to leverage data and technology to enhance customer interactions and touchpoints, ensuring a quality and...

Estimated salary: $120,000 per year.AnalogFolk Ltd is a global digital creative agency, independently owned since 2008. Our mission is to harness digital technology to enhance the analog world – crafting more intuitive customer journeys, empowering more customer-led uses of data, integrating seamless tech and driving breakthrough campaigns. With offices in...

About the RoleWe are seeking a seasoned Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited.Job DescriptionDrive customer-centric initiatives in Personal Banking Business by leading customer journey/experience design across all customer segments, products, and service channels.Advocate journey thinking and adopt a digital-first...

Cathay Pacific Airways Limited is committed to delivering exceptional customer experiences across its digital platforms. We are seeking a highly skilled Strategic Product Leader to lead our conversational AI efforts and drive innovation in customer service.About the RoleAs a Strategic Product Leader, you will be responsible for executing the product vision...

About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its network of branches in Hong Kong, Macau and Mainland China. We value caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but...

About UsFWD Group is a leading pan-Asian life insurance business with over 13 million customers across 10 markets.Job SummaryWe are seeking an experienced Customer Experience Director to manage customer service and support across our Omne platform in 10 markets.ResponsibilitiesSet the strategy for customer service and support across all markets.Review,...

About HKT TeleservicesHKT Teleservices, a leading business process outsourcing (BPO) company, offers a range of customer experience solutions. Our expertise encompasses voice and non-voice services, earning us prestigious accolades.With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China. Our expansive...