Customer Experience Manager, Insurance

About UsFWD Group is a leading pan-Asian life insurance business with over 13 million customers across 10 markets.Job SummaryWe are seeking an experienced Customer Experience Director to manage customer service and support across our Omne platform in 10 markets.ResponsibilitiesSet the strategy for customer service and support across all markets.Review,...

Customer & Proposition Manager - Life InsuranceAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer loyalty. We're seeking a highly skilled Customer & Proposition Manager to join our team and help us achieve this goal.Key Responsibilities:Work closely with business owners and enablement teams to...

Customer Experience Manager APACReporting to the Head of Customer Experience, you will work closely with a diverse team across countries in APAC to drive thought leadership on customer-centric strategies. Your key responsibilities will include:Optimizing VOC Programs across the region by leveraging TNPS and RNPS insights to drive action.Developing CX...

Customer Experience Manager - Life InsuranceAt HSBC Life, we're committed to delivering exceptional customer experiences that meet the evolving needs of our clients. As a Customer Experience Manager, you'll play a key role in shaping our customer journey and ensuring that our products and services are tailored to meet the unique needs of our customers.Key...

About HKT TeleservicesHKT Teleservices, a subsidiary of PCCW Limited, is a leading provider of business process outsourcing (BPO) solutions. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions.With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China. Our...

As a key member of our Customer Experience team, you will play a vital role in driving customer-centricity across APAC. Reporting to the Head of Customer Experience, you will work closely with a diverse team to develop and implement strategies that enhance customer satisfaction and loyalty.Key Responsibilities:Optimize VOC Programs across the region,...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at AXA Group. As a key member of our organization, you will be responsible for driving customer excellence and insights across various business units.Key Responsibilities:Support the development of strategic KPIs for customer experience and report business performance...

At Prudential, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture where diversity is celebrated and inclusion is assured. We provide a platform for our people to excel and make an impact, supporting their career ambitions. We strive to make Prudential a place where you can...

Key Responsibilities:As a key member of our team, you will be responsible for supporting the management of ongoing research work, including product concept and proposition testing, and collaborating with external research agencies.You will also assist in extensive group-sponsored research, including NPS and annual customer and distributor satisfaction...

Job SummaryWe are seeking a highly skilled Claims Manager to handle large and complex liability and property claims.Key ResponsibilitiesManage and coordinate claims handling processes to ensure timely and fair resolutions.Provide technical support to the team, including work simplification and automation initiatives.Develop and maintain strong relationships...

As a key member of our Customer Experience (CX) leadership team, you will play a critical role in driving customer-centricity across our APAC region. Reporting to the Head of CX, you will be responsible for working closely with our Country Customer Leads and other stakeholders to develop and implement customer-focused strategies that drive business growth...

About FWD Life Insurance CorporationFWD Life Insurance Corporation is a leading pan-Asian life insurance business with over 13 million customers across 10 markets. Our company was established in 2013 and is focused on revolutionizing the way people feel about insurance. We strive to deliver innovative propositions, easy-to-understand products, and a simpler...

About FWD Life Insurance CorporationFWD Life Insurance Corporation is a leading pan-Asian life insurance business with a strong presence in 10 markets. Our mission is to change the way people feel about insurance by delivering innovative, customer-centric solutions that meet the evolving needs of our customers.Job SummaryWe are seeking an experienced...

About UsManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.We provide financial advice, insurance, and wealth and asset management solutions...

Gravitas Recruitment Group is seeking a seasoned professional to lead our client's Customer Services team in Hong Kong. As a Team Head, you will be responsible for managing a team of customer service officers and ensuring excellent service delivery.Key Responsibilities:Supervise and lead a team of customer service officers in handling complaints,...

Unlock a Rewarding Career with AXAAt AXA, we're committed to helping individuals, businesses, and societies thrive. As a Customer Retention Officer, you'll play a vital role in protecting what matters most to our customers.About the RoleWe're seeking an exceptional individual to join our team as a Customer Retention Officer. In this dynamic role, you'll be...

About FWD Life Insurance CorporationFWD Life Insurance Corporation is a leading pan-Asian life insurance business with a strong presence in 10 markets. With over 11 million customers, we are committed to making the insurance journey simpler, faster, and smoother. Our innovative propositions and easy-to-understand products are supported by digital technology,...

Cathay Pacific Airways Limited is a leading international airline that requires a seasoned professional to join its team as a Customer Experience Recovery Manager. This is a challenging and rewarding role that involves coordinating and leading the recovery efforts for customers impacted by flight disruptions and service failures.The successful candidate will...

About FWD GroupFWD Group is a leading pan-Asian life insurance business with a strong presence in 10 markets. Our mission is to revolutionize the insurance industry by providing innovative, customer-centric solutions that make a meaningful difference in people's lives.Job SummaryWe are seeking a highly skilled and experienced Insurance Risk Management...

About FWD Life Insurance CorporationFWD Life Insurance Corporation is a leading pan-Asian life insurance business, dedicated to making the insurance journey simpler, faster and smoother for its customers.The company is focused on delivering innovative insurance solutions and easy-to-understand products, supported by digital technology. Through its...