Customer Experience Recovery Manager

Job Title: Assistant Manager – Customer Recovery and SupportCathay Pacific Airways Limited is seeking a highly skilled and experienced professional to join our team as an Assistant Manager – Customer Recovery and Support. This role will be responsible for managing and implementing service recovery exercises during disruptions and monitoring various...

About Hang Seng BankHang Seng Bank is a leading financial institution committed to delivering exceptional service and innovative solutions to its customers. Our people are our greatest asset, and we strive to create a dynamic and inclusive work environment that fosters growth and development.Our Risk and Compliance TeamThe Risk and Compliance team plays a...

Job Purpose:As a key member of our Corporate Banking team, you will play a critical role in minimizing credit loss and maximizing recovery of non-performing loans. Your expertise will be instrumental in formulating effective recovery strategies and collaborating with internal stakeholders to drive business growth.Main Responsibilities:• Develop and...

Job SummaryKLDiscovery is seeking a highly skilled Data Recovery Engineer to join our team. As a key member of our data recovery team, you will be responsible for conducting repair, rebuild, and recovery of inaccessible customer data from failed storage media.Key ResponsibilitiesConduct diagnostic, repair, and recovery of computer storage mediaUse...

Job Title: Data Recovery EngineerKLDiscovery is seeking a highly skilled Data Recovery Engineer to join our team. As a Data Recovery Engineer, you will be responsible for conducting repair, rebuild, and recovery of inaccessible customer data from failed storage media.Key Responsibilities:Conduct diagnostic, repair, and recovery of computer storage...

Make a Real Impact with HSBCHSBC is seeking a highly skilled professional to join our Global Risk team as a Capital, Recovery & Resolution Planning and Finance Risk Manager. This is a crucial second line of defence role, responsible for providing effective risk oversight and challenge across the organization's finance function.Key ResponsibilitiesAs a...

Unlock Your Potential as a Customer Experience ManagerAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer advocacy. As a Customer Experience Manager, you'll play a critical role in shaping our customer journey and ensuring that our customers receive the highest levels of service.Key...

Job Title: Customer Experience ManagerAt Bank Of China (Hong Kong) Limited, we are seeking a highly skilled Customer Experience Manager to lead our customer-centric initiatives and drive business growth through exceptional customer experiences.Key Responsibilities:Develop and implement customer journey design strategies to enhance customer experience across...

Unlock Your Potential in Wealth and Personal BankingAt HSBC, we're committed to delivering exceptional customer experiences that drive business growth and customer advocacy. As a Customer Experience Manager, you'll play a critical role in shaping our customer journeys and ensuring that our customers receive the highest levels of service.Key...

Job Title: Customer Experience Manager About the Role: We are seeking a highly skilled Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our organization, you will be responsible for driving customer-centric initiatives and leading customer journey/experience design across all customer segments, products,...

Job Title: Customer Experience ManagerJoin Bank of China (Hong Kong) Limited as a Customer Experience Manager and drive customer-centric initiatives across our Personal Banking Business.Key Responsibilities:Customer Journey Design: Lead the design of customer journeys across all customer segments, products, and service channels to deliver exceptional...

At Prudential, we're committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture where diversity is celebrated and inclusion is assured. We provide a platform for our people to excel and make an impact, supporting their career ambitions. We strive to make Prudential a place where you can...

Job Summary: We are seeking a highly skilled Customer Experience Manager to lead our customer journey and experience design efforts in Personal Banking Business. The ideal candidate will have a strong background in customer research, digital experience, and new initiative development. Key Responsibilities:Drive customer-centric model in Personal Banking...

Key Accountabilities:As a key member of our team, you will be responsible for driving customer experience excellence across our organization. This includes:Supporting the development of customer insights and research initiatives to inform business decisionsCollaborating with cross-functional teams to design and implement customer experience...

Unlock Your Potential with HSBCAre you a customer-centric professional looking to make a meaningful impact in the financial industry? Do you have a passion for delivering exceptional customer experiences and driving business growth? If so, we invite you to explore this exciting opportunity with HSBC's Wealth and Personal Banking team.Key...

Job Title: Customer Experience Manager About the Role: We are seeking a highly skilled Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our organization, you will be responsible for driving customer-centric initiatives across our Personal Banking Business. Key Responsibilities: * Lead customer journey...

Transforming Customer Experiences at HSBCHSBC is a world-class financial institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global bank. Insurance is about people, and the promises they make. At HSBC, we help deliver on these promises by providing a wide variety of life insurance products and...

About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at AXA Group. As a key member of our organization, you will be responsible for driving customer excellence and insights across various business units.Key Responsibilities:Support the development of strategic KPIs for customer experience and report business performance...

About HKT TeleservicesHKT Teleservices, a leading provider of business process outsourcing (BPO) solutions, offers a comprehensive range of customer experience services. Our expertise encompasses voice and non-voice solutions, earning us prestigious accolades.With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and...

About HKT TeleservicesHKT Teleservices, a subsidiary of PCCW Limited, is a leading provider of business process outsourcing (BPO) solutions. Our expertise encompasses a comprehensive range of voice and non-voice customer experience services, earning us prestigious accolades.With a global presence, we operate 24-hour, multi-channel customer care centers in...