Customer Experience Recovery Manager
2 months ago
Cathay Pacific Airways Limited is a leading international airline that requires a seasoned professional to join its team as a Customer Experience Recovery Manager. This is a challenging and rewarding role that involves coordinating and leading the recovery efforts for customers impacted by flight disruptions and service failures.
The successful candidate will have a minimum of 5 years of experience in airline customer service, preferably in a leadership role. They will be expected to work closely with various departments, including Operations, Customer Contact, Customer Support, Corporate Affairs, and Customer Loyalty, to ensure a seamless recovery experience for our customers.
We are looking for a change catalyst with a customer-first approach, strong analytical, interpersonal, and leadership skills, as well as excellent influencing and negotiation abilities. The ideal candidate will have a working knowledge of CM, 1A Reservations, Inventory, and FSS systems.
This role offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a range of benefits, including medical and dental insurance, retirement savings plan, and paid time off. We are an equal opportunities employer and welcome applications from diverse candidates.
Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
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Customer Experience Recovery Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time**Job Title:** Customer Experience Recovery SpecialistCompany Overview: Cathay Pacific Airways Limited is a world-class airline that prides itself on providing exceptional customer experiences.Salary: The annual salary for this role ranges from HKD 450,000 to HKD 700,000, depending on experience.Job Description:Key Responsibilities Coordinate and communicate...
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Customer Experience Recovery Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeAbout the RoleCathay Pacific Airways Limited is seeking a skilled Customer Experience Recovery Specialist to join our team. As a key member of our operations, you will play a crucial role in ensuring exceptional customer experiences during significant disruptions.
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Senior Manager, Corporate Recovery Expert
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout Hang Seng BankHang Seng is a leading financial institution committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.Job OverviewWe seek to attract high-caliber talent by offering a dynamic working...
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Senior Asset Recovery Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob SummaryWe are seeking a highly skilled Senior Asset Recovery Manager to join our Risk Management Group at DBS Bank (Hong Kong) Limited. As a key member of our team, you will be responsible for maximizing recovery and reducing the number of non-performing loans (NPLs) booked in Special Assets Management (SAM).Key ResponsibilitiesMonitor and control the...
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Corporate Recovery Manager, Credit Risk Unit
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout Hang Seng BankWe are a leading bank in Hong Kong dedicated to service excellence. Our people are our most valuable asset and play a crucial role in enhancing our performance for customers and providing top-notch products and services.Risk Management - A Key Focus AreaHang Seng's Risk Management team strives to maintain a balanced risk profile while...
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Asset Recovery and Restructuring Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeAbout the RoleDBS Bank (Hong Kong) Limited is seeking a highly skilled Asset Recovery and Restructuring Manager to join our team. As a key member of our Risk Management Group, you will be responsible for leading the recovery and restructuring efforts for non-performing loans.About the JobMonitor and control the performance of non-performing loans booked in...
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Asset Recovery Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeWe are seeking a highly skilled Asset Recovery Manager to join our Risk Management team at DBS Bank.Job DescriptionThe Asset Recovery Manager will be responsible for the development and maintenance of risk management frameworks, providing independent review and challenge to business units to ensure appropriate balance in risk/return decisions. The role will...
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Asset Recovery Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full timeAt Dah Sing Bank, we are seeking an experienced Asset Recovery Manager to join our Corporate Banking team. This is a unique opportunity to leverage your expertise in credit control and debt collection operations to minimize credit loss and maximize recovery.Job Overview:We offer a competitive salary of HKD 800,000 per annum, commensurate with experience, to...
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Warehouse Recovery Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Inter-Ikea Systems Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Warehouse Recovery Specialist to join our team at Inter-Ikea Systems. As a key member of our operations team, you will play a crucial role in ensuring the quality and safety of our products.Estimated Salary Range:$HKD 20,000 - $25,000 per month (dependent on experience)Job DescriptionThe...
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High-Level Data Recovery Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China KLDiscovery Full timeKLDiscovery, a global leader in eDiscovery and data recovery solutions, is seeking an experienced Data Recovery Specialist to join its team.About the Role:We are looking for an exceptional individual who can handle complex data recovery tasks with precision and accuracy. As a High-Level Data Recovery Specialist at KLDiscovery, you will be responsible for...
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Customer Experience Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hermès Full timeAbout UsHermès is a leading luxury brand dedicated to delivering exceptional customer experiences.Salary$80,000 - $120,000 per yearJob DescriptionAs a Customer Experience Manager at Hermès, you will be responsible for driving service excellence and enhancing the overall in-store experience for our discerning customers.ResponsibilitiesLead by example and...
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Customer Experience Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeJob DescriptionPrudential is a leading life insurance and asset management group, committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion that empowers our people, customers, and partners.About the RoleThis key position reports directly to the Senior...
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Customer Experience Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full timeJob OverviewWe are seeking a skilled Customer Experience Manager to join our team at Maersk. As a key member of our customer service operations, you will play a critical role in delivering exceptional experiences for our small and mid-sized customers.
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Customer Experience Manager
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full timeJob DescriptionWe are seeking a highly skilled Customer Service Agent to join our team at Maersk. This role involves owning and managing the customer experience of small/mid-sized customers, ensuring seamless interactions across all channels.Key ResponsibilitiesManage customer service operations for our online shopping platform, delivering exceptional...
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Customer Experience Manager
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full timeOur Vita Green Health Product Company Limited is seeking a seasoned Customer Experience Manager to lead the planning, development, and execution of CRM strategy and customer roadmap.Job DescriptionAs a key member of our team, you will work closely with Brand, Sales, and Digital teams to acquire, grow, and nurture customers. Your primary responsibilities will...
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Customer Experience Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Zeal Group Full timeOverview:The Zeal Group seeks an experienced Customer Experience Manager to provide premium services to VIP Customers and drive seamless experiences during site visits.Job SummaryWe are looking for a highly motivated individual with 3+ years of experience in Client Relations and Administrative roles in the Banking and Financial services industry. As a key...
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Hong Kong, Central and Western District, Hong Kong SAR China Connected Voice Full timeOverviewThe Road to Recovery Trust, part of Connected Voice, is a charity dedicated to supporting individuals affected by addiction. We have exciting plans to further our mission and are seeking a Financial Strategic Advisor to join our board.Estimated Salary: £45,000 - £55,000 per annumJob DescriptionWe require a highly skilled individual with financial...
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Customer Experience Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeAbout UsManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.We provide financial advice, insurance, and wealth and asset management solutions...
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Warehouse Recovery Associate
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Inter-Ikea Systems Full timeRole OverviewWe are seeking a skilled and motivated Warehouse Recovery Associate to join our team at Inter-Ikea Systems. As a key member of our warehouse operations, you will play a critical role in ensuring that our products meet the highest standards of quality and safety.About the JobThis is a part-time opportunity that offers flexibility and variety. You...
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Affluent Customer Experience Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeJob Description:We are seeking a high-calibre professional to join our team as an Affluent Customer Experience Manager.Company Overview:HSBC offers opportunities, support and rewards that will take you further. We provide world-class wealth and personal banking solutions, directing business development with a focus on customers.Job Responsibilities:Be the...