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Customer Experience Recovery Specialist
1 month ago
**Job Title:** Customer Experience Recovery Specialist
Company Overview: Cathay Pacific Airways Limited is a world-class airline that prides itself on providing exceptional customer experiences.
Salary: The annual salary for this role ranges from HKD 450,000 to HKD 700,000, depending on experience.
Job Description:
Key Responsibilities- Coordinate and communicate with customers during significant disruptions to ensure their needs are met.
- Work closely with the airport leadership team to develop and implement recovery plans that protect the company's commercial interests.
- Provide guidance and support to airports during significant customer impact events to ensure the customer experience and Cathay brand are protected and enhanced.
- Act as the central point of communication to inform stakeholders about significant customer impact events and decisions made.
- Track and record decisions made, customer impact, and other relevant operational information.
- Minimum 5 years' experience in airline customer service in an airport environment, preferably in a leadership role.
- Strong analytical, interpersonal, and leadership skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
