Affluent Customer Experience Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Job Description:

We are seeking a high-calibre professional to join our team as an Affluent Customer Experience Manager.

Company Overview:

HSBC offers opportunities, support and rewards that will take you further. We provide world-class wealth and personal banking solutions, directing business development with a focus on customers.

Job Responsibilities:
  • Be the dedicated contact point to serve top-tier banking customers on their lifestyle and card-related requests.
  • Understand customers well to provide bespoke personalized lifestyle recommendations that fit their needs and preferences.
  • Follow through customer requests in a professional and timely manner to deliver beyond customers' expectations.
  • Work closely with internal Relationship Managers and Contact Center to collectively serve customers with all-rounded services.
  • Support team leader on daily administration, operation procedure optimization, training, and coaching of new team members.
Requirements:
  • Degree holder or above with client account or service management experience is a must.
  • Relevant experience in serving affluent customers is required, with good understanding of their lifestyle preferences.
  • Strong communication, interpersonal, and customer engagement skills to build strong relationship bonding with customers.
  • Proficient in foreign languages would be a plus, especially Mandarin, English, Japanese, or other European languages.
  • Self-motivated with a positive working attitude to work as a team.
  • Attending events during public holidays or weekends may be required.
Estimated Salary:

Ranging from $80,000 to $120,000 per annum, depending on qualifications and experience.

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