Strategic Customer Value Proposition Lead

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Overview

Hang Seng Bank Limited is a renowned financial institution dedicated to service excellence. Our people are our most important asset, driving continuous enhancement of performance for customers and delivering best-in-class products and services.

Job Description

We seek a seasoned business leader to drive the development and execution of clearly differentiated value propositions for various customer segments, including young, mainlander, and GBA, high net worth, emerging affluent, and mass affluent. The successful candidate will be accountable for building the bank's competitive advantages to acquire and retain customers.

  • Develop and drive value propositions to capture growing connectivity needs and business growth in Hong Kong and the Mainland/Greater Bay Area.
  • Manage the customer continuum to effectively build customer advocacy and sustainable relationships by addressing their needs at different life stages.
Responsibilities

The role requires strong customer centricity to understand customer voice and develop customer insights informed by data analytics. Key responsibilities include:

  • Designing and managing an omni-channel customer contact strategy to enhance customer experience, communication efficiency, and effectiveness, as well as product cross-sell.
  • Providing inputs to the development of a customer content management tool to facilitate customer communications and engagement.
  • Delivering customer insights on customer experience, behaviors, and needs to management for strategy development to answer evolving customer needs and trends.
Requirements

The ideal candidate should possess a breadth of experience in wealth and personal banking, digital developments, and commercialization, with strong business focus in customer propositions and segmentation. Key requirements include:

  • Strong customer centricity to understand customer voice and develop customer insights informed by data analytics.
  • Strong business acumen and agility to lead in changing market dynamics.
  • Strategic focus with strong analytical and problem-solving skills.
  • Strong influencing skills to engage and lead positively in an inspiring manner.
  • A forward-looking leader with innovative thinking and demonstrated ability to lead change.
  • Proficiency in both English and Chinese.
  • University degree in a related discipline or other relevant qualifications.
  • Minimum of 15 years' banking experience with relevant job scope.

Payscale: HKD 1,200,000 - HKD 1,800,000 per annum.



  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Title: Senior Manager, Affluent PropositionAre you looking for a challenging role in customer value proposition management?At Hang Seng Bank Limited, we are seeking a seasoned executive to lead our affluent banking propositions team. As a key member of our leadership team, you will be responsible for designing and strengthening value propositions for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Hang Seng Bank Limited is committed to service excellence, and our people are our most important asset. We continually enhance our performance for customers by providing best-in-class products and services.Our VisionWe seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Title: Senior Manager, Customer Propositions LeadAbout the Role:Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre talent to lead the strategic planning process for customer growth. The successful candidate will oversee the development of a consolidated customer growth strategic plan, lead discussions with key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Unlock Your Potential at Hang Seng Bank LimitedA Career with Hang Seng Bank LimitedHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company Overview">Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and dedicated to providing best-in-class products and services.Salary">The estimated annual salary for this position is around HK$800,000 - HK$1,200,000, depending on experience and qualifications.Job Description">We are currently seeking...

  • Sales Representative

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge (Hong Kong) Limited Full time

    We are seeking a highly skilled Sales Representative to join our team at Third Bridge (Hong Kong) Limited. This role will involve driving revenue growth by executing end-to-end sales cycles for smaller potential clients, from lead generation to closing new business deals.Key ResponsibilitiesDemonstrate the value proposition of Third Bridge's primary research...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedWe are committed to service excellence, with a focus on enhancing our performance for customers and providing best-in-class products and services.Estimated Salary: HKD 120,000 - 180,000 per annumJob DescriptionPrincipal Responsibilities:Develop value propositions for mass retail and strategic segments, building corresponding...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About the RoleWe are seeking a highly skilled Strategic Proposition Planner to join our marketing team at AIA International Limited. As a key member of our team, you will be responsible for formulating customer-centric proposition activation initiatives across Health & Wellness and Life & Wealth Management Propositions.Key Responsibilities:Plan, develop, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China NielsenIQ Full time

    NielsenIQ is seeking a Strategic Portfolio Lead to join our team.Job SummaryWe are looking for an experienced professional to lead the strategic direction of our portfolio. As a Strategic Portfolio Lead, you will be responsible for defining and articulating the value proposition of our solutions, ensuring portfolio profitability, and driving commercial...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Role OverviewThis pivotal role will drive the development and execution of Chubb Life's customer-centric proposition strategy across APAC and Latin America markets.Key ResponsibilitiesUnderstand current product strategy, market benchmarking, and target customer segments across markets.Identify key gaps and opportunities for growing sales of Protection...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng BankHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OverviewWe are seeking an experienced Senior Manager to lead our Customer Propositions team in Hong Kong. This is a unique opportunity to drive business growth, develop innovative strategies, and work with cross-functional teams to deliver exceptional results.


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng is committed to delivering exceptional service and providing best-in-class products and services to our customers. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Job DescriptionWe are currently seeking a Senior...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    **Job Overview**We are seeking a skilled Product Proposition Strategist to develop and execute customer-centric proposition strategies across our markets in APAC and Latin America.The successful candidate will report into the Head of Product and Partnership, with matrix reporting into the Chief Customer Officer. This role will collaborate with...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Transforming the Customer JourneyAt HSBC Life, we are dedicated to delivering exceptional customer experiences that exceed expectations. As a Senior Manager, Customer Experience and Proposition Development, you will play a pivotal role in shaping the future of our business by designing and implementing innovative solutions that meet the evolving needs of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng BankHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development...


  • Hong Kong, Central and Western District, Hong Kong SAR China Roche Full time

    Job DescriptionWe are seeking a Strategic Medical Value Development Specialist to join our team at Roche Diagnostics.About the Role:This is an exciting opportunity for a highly motivated individual to drive clinical adoption and access of high medical value biomarker testing through market development and medical strategy.The successful candidate will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    About the Role: We are seeking an experienced Bancassurance Proposition Director to join our team at Sun Life. As a key member of our organization, you will play a vital role in developing and implementing bancassurance strategies that drive business growth and client satisfaction. Key Responsibilities: Develop comprehensive bancassurance propositions that...


  • Hong Kong, Central and Western District, Hong Kong SAR China Roche Full time

    Position OverviewThe Senior Medical Value Success Specialist will be responsible for driving clinical adoption and access of high medical value biomarker testing through market development and medical strategy.ResponsibilitiesSupport the Medical Value Success team to drive clinical adoption and access of high medical value solutions.Develop and implement...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    Role OverviewAIA International Limited is seeking a skilled Proposition Planning Specialist to play a vital role in advancing our movement towards a healthier, more sustainable future for everyone. As part of our marketing, distribution & partnership team, you will formulate customer-centric and compelling proposition activation initiatives to drive business...