Senior Manager, Customer Experience and Proposition Development

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Transforming the Customer Journey

At HSBC Life, we are dedicated to delivering exceptional customer experiences that exceed expectations. As a Senior Manager, Customer Experience and Proposition Development, you will play a pivotal role in shaping the future of our business by designing and implementing innovative solutions that meet the evolving needs of our customers.

About the Role:

  • You will work closely with cross-functional teams to develop and implement customer-centric strategies that drive business growth and enhance customer satisfaction.
  • Develop and maintain deep understanding of customer journeys, pain points, and preferences to inform product development and proposition design.
  • Foster a culture of customer obsession within the organization, ensuring that customer needs are at the forefront of every decision-making process.
  • Collaborate with stakeholders to identify market trends, customer needs, and business opportunities, and develop strategic plans to address them.
  • Lead the design and implementation of customer experience projects, including workshops, testing, and research initiatives.
  • Work with data analytics teams to interpret customer insights and develop actionable recommendations to improve customer experience.
  • Develop and maintain relationships with key stakeholders, including business leaders, product owners, and technical teams.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to ensure that HSBC Life remains at the forefront of customer experience innovation.

Requirements:

  • Degree holder in a related field (e.g., business, marketing, psychology, human-computer interaction).
  • Proven experience in customer journey design, customer experience management, or a related field.
  • Strong analytical skills, with ability to collect, analyze, and interpret complex customer data.
  • Excellent communication and interpersonal skills, with ability to influence and collaborate with diverse stakeholders.
  • Able to work independently and as part of a team, with high energy and drive in a dynamic environment.
  • Experience in healthcare or medical provider industries is highly desirable.

Salary Range:$120,000 - $180,000 per annum, depending on experience and qualifications.



  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Title: Senior Propositions ManagerAbout the Role:Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our department as Senior Propositions Manager. The successful candidate will be responsible for developing proposition-related projects or initiatives to enhance segment awareness and expand market share...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Title: Senior Manager, Customer Propositions LeadAbout the Role:Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre talent to lead the strategic planning process for customer growth. The successful candidate will oversee the development of a consolidated customer growth strategic plan, lead discussions with key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng is committed to delivering exceptional service and providing best-in-class products and services to our customers. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.Job DescriptionWe are currently seeking a Senior...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Opportunity: Senior Manager, Affluent PropositionsA career with Hang Seng Bank Limited offers a dynamic working environment, good career development opportunities, and competitive compensation packages. We seek to attract high-calibre talent to enhance our performance for customers and provide best-in-class products and services.Job SummaryAs a Senior...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Director, Customer Propositions and ManagementHang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our department as Assistant Manager, Affluent Propositions.Key ResponsibilitiesDevelop proposition-related projects or initiatives to enhance segment awareness and expand market share for high net worth,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Hang Seng Bank Limited is committed to service excellence, and our people are our most important asset. We continually enhance our performance for customers by providing best-in-class products and services.Our VisionWe seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial services organization in Hong Kong, committed to service excellence and customer satisfaction. Our people are our most important asset, and we strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Opportunity: Manager, Retail PropositionsHang Seng Bank Limited is committed to delivering exceptional service to our customers. We are seeking a high-calibre professional to join our team as Manager, Retail Propositions.Key Responsibilities:• Assist in designing and developing value propositions for mass retail and other strategic segments• Develop...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bauer Kaiser & Co. Ltd Full time

    Job Title: Head of SegmentationThe ideal candidate will have solid experience in developing and implementing segmentation and proposition strategies in the banking industry.Key Responsibilities:Design and implement proposition and segment strategies to drive growth in high net worth segments and enhance market shares.Develop and revamp customer and product...


  • Hong Kong, Central and Western District, Hong Kong SAR China ProPosition Management Search Full time

    ProPosition Management Search is a leading HR consultancy with a strong presence in the market since 1997. We specialize in headhunting top talent for client companies across various sectors. Our client, an international advisory boutique, is seeking a seasoned professional to fill the role of Head of Finance and Accounting - Hong Kong.The ideal candidate...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    Bancassurance Proposition ManagerAs a key member of our Bancassurance team, you will be responsible for developing and implementing strategies to drive business growth and profitability in the bancassurance channel. Your expertise in client proposition, segmentation, and portfolio management will be crucial in identifying opportunities to deepen partnership...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    Role OverviewAIA International Limited is seeking a skilled Proposition Planning Specialist to play a vital role in advancing our movement towards a healthier, more sustainable future for everyone. As part of our marketing, distribution & partnership team, you will formulate customer-centric and compelling proposition activation initiatives to drive business...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAIA International Limited is a leading life insurance company that helps its customers and the community live Healthier, Longer, Better Lives. We are committed to creating a healthier, more sustainable future for everyone.About the RoleWe are seeking a highly skilled Proposition Planning Specialist to join our marketing,...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Role OverviewThis pivotal role will drive the development and execution of Chubb Life's customer-centric proposition strategy across APAC and Latin America markets.Key ResponsibilitiesUnderstand current product strategy, market benchmarking, and target customer segments across markets.Identify key gaps and opportunities for growing sales of Protection...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OverviewWe are seeking an experienced Senior Manager to lead our Customer Propositions team in Hong Kong. This is a unique opportunity to drive business growth, develop innovative strategies, and work with cross-functional teams to deliver exceptional results.


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionHSBC Commercial Banking is seeking a high-calibre professional to fill the role of Digital Proposition Manager - Commercial Banking. This position will be responsible for designing and implementing customer and channels propositions to support the commercial banking business strategy.Key Responsibilities:Design and develop customer and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng BankHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job DescriptionPrudential is a leading life insurance and asset management group, committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion that empowers our people, customers, and partners.About the RoleThis key position reports directly to the Senior...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About ManulifeManulife is a leading international financial services group that helps people make their decisions easier and lives better.Our MissionWe strive to be a leader in driving transformation in our industry by providing financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.Job DescriptionThe...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng BankHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development...