Senior Propositions Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Title: Senior Propositions Manager

About the Role:

Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our department as Senior Propositions Manager. The successful candidate will be responsible for developing proposition-related projects or initiatives to enhance segment awareness and expand market share for HNW, affluent, Emerging Affluent and other strategic segments.

Key Responsibilities:

• Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for HNW, affluent, Emerging Affluent and other strategic segments

• Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach

• Assist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIs

• Assist to review customer on-boarding and anti-attrition journeys in collaboration with key stakeholders to drive effective engagement and stickiness

• Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions

• Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable

• Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies

Requirements:

• University degree in Business Administration, Marketing OR other relevant qualifications

• Minimum of 3 years' retail banking experience

• Frontline or segment experience will be a plus

• Customer-oriented with strong business acumen and analytical skills

• Positive, flexible and self-motivated individual with good project management and interpersonal skills

• Proficiency in both English and Chinese

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

About Us:

Hang Seng Bank Limited is a leading bank in Hong Kong, committed to service excellence and customer satisfaction. We offer a dynamic working environment, good career development opportunities and competitive compensation packages. If you are a motivated and customer-focused individual, please visit our career page to learn more about our job opportunities and apply today.

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