Senior Manager, Affluent Propositions Development

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Director, Customer Propositions and Management

Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our department as Assistant Manager, Affluent Propositions.


Key Responsibilities

  • Develop proposition-related projects or initiatives to enhance segment awareness and expand market share for high net worth, affluent, emerging affluent, and other strategic segments.
  • Collaborate with different business units to implement proposition initiatives, ensuring the proposition is properly delivered to customers with the most optimal approach.
  • Roll out acquisition, portfolio, and engagement activities to grow the customer base and deepen product penetration, meeting key performance indicators.
  • Review customer on-boarding and anti-attrition journeys in collaboration with key stakeholders, driving effective engagement and stickiness.
  • Conduct regular competitor analysis and maintain market information for ongoing refinement of designated segment propositions.
  • Ensure sales and marketing-related compliance, competition law, and fair value principles, mitigating relevant risks posing to the bank.
  • Stay abreast of regulatory requirements, ensuring all customer communications and initiatives comply with the Financial Institutions Policy and related policies.

Requirements

  • University degree in Business Administration, Marketing, or other relevant qualifications.
  • Minimum of 3 years' retail banking experience.
  • Frontline or segment experience is a plus.
  • Customer-oriented with strong business acumen and analytical skills.
  • Positive, flexible, and self-motivated individual with good project management and interpersonal skills.
  • Proficiency in both English and Chinese.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.



  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Opportunity: Senior Manager, Affluent PropositionsA career with Hang Seng Bank Limited offers a dynamic working environment, good career development opportunities, and competitive compensation packages. We seek to attract high-calibre talent to enhance our performance for customers and provide best-in-class products and services.Job SummaryAs a Senior...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Opportunity at Hang Seng Bank LimitedHang Seng Bank Limited is committed to delivering exceptional service and excellence in its operations. We are seeking a high-calibre professional to join our team as Assistant Manager, Affluent Propositions.Key Responsibilities• Develop and implement proposition-related projects to enhance segment awareness and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OpportunityHang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our team as Assistant Manager, Affluent Propositions.About the RoleWe are currently seeking a talented individual to assist in developing proposition-related projects or initiatives to enhance segment awareness and expand market share for...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    About Hang Seng Bank LimitedHang Seng Bank Limited is a leading financial services organization in Hong Kong, committed to service excellence and customer satisfaction. Our people are our most important asset, and we strive to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OpportunityHang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our team as a Senior Manager, Affluent Propositions. Key ResponsibilitiesOversee the strategic planning process and lead discussions with key stakeholders to develop a consolidated customer growth strategic plan for senior management...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OpportunityA career with Hang Seng Bank Limited offers a dynamic working environment, good career development opportunities, and competitive compensation packages. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.Job SummaryWe are seeking a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Title: Senior Propositions ManagerAbout the Role:Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our department as Senior Propositions Manager. The successful candidate will be responsible for developing proposition-related projects or initiatives to enhance segment awareness and expand market share...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bauer Kaiser & Co. Ltd Full time

    Job Title: Head of SegmentationThe ideal candidate will have solid experience in developing and implementing segmentation and proposition strategies in the banking industry.Key Responsibilities:Design and implement proposition and segment strategies to drive growth in high net worth segments and enhance market shares.Develop and revamp customer and product...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Title: Head of Customer Proposition and Management About the Role: Hang Seng Bank Limited is committed to service excellence and seeks a seasoned business leader to drive customer proposition strategies and customer journeys. The successful candidate will collaborate closely with product teams, distribution channels, and other functions to offer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Title: Head of Customer Proposition and Management About the Role: Hang Seng Bank Limited is committed to delivering exceptional customer experiences through innovative and customer-centric strategies. We are seeking a seasoned business leader to lead our Customer Proposition and Management team, driving the development and execution of customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

    Bancassurance Proposition ManagerAs a key member of our Bancassurance team, you will be responsible for developing and implementing strategies to drive business growth and profitability in the bancassurance channel. Your expertise in client proposition, segmentation, and portfolio management will be crucial in identifying opportunities to deepen partnership...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Title: Senior Manager, Customer Propositions LeadAbout the Role:Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre talent to lead the strategic planning process for customer growth. The successful candidate will oversee the development of a consolidated customer growth strategic plan, lead discussions with key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Opportunity: Manager, Retail PropositionsHang Seng Bank Limited is committed to delivering exceptional service to our customers. We are seeking a high-calibre professional to join our team as Manager, Retail Propositions.Key Responsibilities:• Assist in designing and developing value propositions for mass retail and other strategic segments• Develop...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job Opportunity: Manager, Retail PropositionsHang Seng Bank Limited is committed to delivering exceptional service to our customers. We are seeking a high-calibre professional to join our team as Manager, Retail Propositions.Key Responsibilities:Develop and strengthen value propositions for mass retail and other strategic segments, and build corresponding...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionHSBC is seeking a highly skilled and experienced professional to fill the role of Global Head of International Propositions. This position is a critical part of our Group Customer & Marketing team, responsible for leading the development and implementation of our international customer value proposition.Key ResponsibilitiesDevelop and execute...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About AIA International LimitedAIA International Limited is a leading life insurance company that helps its customers and the community live Healthier, Longer, Better Lives. We are committed to creating a healthier, more sustainable future for everyone.About the RoleWe are seeking a highly skilled Proposition Planning Specialist to join our marketing,...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Head of Payment PropositionA Career with Hang Seng BankHang Seng Bank is committed to delivering exceptional service and excellence. Our people are our most valuable asset, and we strive to create a dynamic working environment that fosters growth, development, and innovation.Key ResponsibilitiesDesign and develop a comprehensive payment proposition that...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Head of Payment PropositionA Career with Hang Seng BankHang Seng Bank is committed to delivering exceptional service and excellence. Our people are our most valuable asset, and we strive to create a dynamic working environment that fosters growth, innovation, and collaboration.Key ResponsibilitiesDevelop and implement a comprehensive payment proposition...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionHSBC Commercial Banking is seeking a high-calibre professional to fill the role of Digital Proposition Manager - Commercial Banking. This position will be responsible for designing and implementing customer and channels propositions to support the commercial banking business strategy.Key Responsibilities:Design and develop customer and...


  • Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full time

    Role OverviewThis pivotal role will drive the development and execution of Chubb Life's customer-centric proposition strategy across APAC and Latin America markets.Key ResponsibilitiesUnderstand current product strategy, market benchmarking, and target customer segments across markets.Identify key gaps and opportunities for growing sales of Protection...