Assistant Manager, Affluent Propositions
3 weeks ago
Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our team as Assistant Manager, Affluent Propositions.
About the Role
We are currently seeking a talented individual to assist in developing proposition-related projects or initiatives to enhance segment awareness and expand market share for high net worth, affluent, emerging affluent, and other strategic segments. The successful candidate will collaborate with different business units to implement proposition initiatives, ensuring the proposition is properly delivered to customers with the most optimal approach.
Key Responsibilities
• Assist in developing and implementing proposition-related projects or initiatives to enhance segment awareness and expand market share
• Collaborate with different business units to implement proposition initiatives and ensure effective customer engagement
• Assist in reviewing customer on-boarding and anti-attrition journeys to drive effective engagement and stickiness
• Conduct regular competitor analysis and maintain abreast market information for ongoing refinement of designated segment propositions
• Stay on top of compliance requirements, particularly sales and marketing-related, competition law, and fair value principles to mitigate relevant risk posing to the bank
Requirements
• University degree in Business Administration, Marketing, or other relevant qualifications
• Minimum of 3 years' retail banking experience, with frontline or segment experience being a plus
• Customer-oriented with strong business acumen and analytical skills
• Positive, flexible, and self-motivated individual with good project management and interpersonal skills
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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