Lead Customer Experience Manager

Job Role: Assistant Manager, Customer ServiceWe Are Looking For:A university graduate in business, finance, language studies, or other relevant fields.Proficiency in English and Chinese, both verbally and in writing.A minimum of 5 years of experience in complaint handling, preferably in a financial institution.Responsibilities:Handle customer inquiries and...

About UsHermès is a leading luxury brand dedicated to delivering exceptional customer experiences.Salary$80,000 - $120,000 per yearJob DescriptionAs a Customer Experience Manager at Hermès, you will be responsible for driving service excellence and enhancing the overall in-store experience for our discerning customers.ResponsibilitiesLead by example and...

Job OverviewMillions Kart Private Limited is seeking a seasoned Sales Team Lead to spearhead our customer experience initiatives. As a key member of our team, you will be responsible for overseeing the customer service process, managing a team of representatives, and ensuring exceptional customer satisfaction.

Job Summary: We are seeking a highly skilled Customer Experience Manager to lead our customer journey and experience design efforts in Personal Banking Business. The ideal candidate will have a strong background in customer research, digital experience, and new initiative development. Key Responsibilities:Drive customer-centric model in Personal Banking...

Our Vita Green Health Product Company Limited is seeking a seasoned Customer Experience Manager to lead the planning, development, and execution of CRM strategy and customer roadmap.Job DescriptionAs a key member of our team, you will work closely with Brand, Sales, and Digital teams to acquire, grow, and nurture customers. Your primary responsibilities will...

Job DescriptionPrudential is a leading life insurance and asset management group, committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion that empowers our people, customers, and partners.About the RoleThis key position reports directly to the Senior...

About UsManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.We provide financial advice, insurance, and wealth and asset management solutions...

Job DescriptionThe Customer Experience Manager - Call Centre Operations Lead is a key role within Prudential plc, responsible for overseeing the day-to-day operations of the inbound customer hotline and driving continual improvements in customer experience.About UsPrudential plc is committed to being partners for every life and protectors for every future....

About PrudentialPrudential plc is a multinational financial services company with a presence in over 40 countries. We pride ourselves on our commitment to delivering exceptional customer experiences through innovative solutions and industry-leading research.

Cathay Pacific Airways Limited is a leading international airline that requires a seasoned professional to join its team as a Customer Experience Recovery Manager. This is a challenging and rewarding role that involves coordinating and leading the recovery efforts for customers impacted by flight disruptions and service failures.The successful candidate will...

About AIA and the RoleAIA Blue Cross (Asia-Pacific) Company Limited is a leading insurance provider seeking a skilled Customer Experience Strategist to drive digital engagement, manage customer feedback, and optimize the customer journey.As a Manager, Customer Experience & Service Design, you will play a crucial role in crafting compelling visual designs...

Job OverviewWe are seeking a skilled Customer Experience Manager to join our team at Maersk. As a key member of our customer service operations, you will play a critical role in delivering exceptional experiences for our small and mid-sized customers.

Overview:The Zeal Group seeks an experienced Customer Experience Manager to provide premium services to VIP Customers and drive seamless experiences during site visits.Job SummaryWe are looking for a highly motivated individual with 3+ years of experience in Client Relations and Administrative roles in the Banking and Financial services industry. As a key...

About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its network of branches in Hong Kong, Macau and Mainland China. We value caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but...

Job DescriptionAt Prudential, we are committed to creating a culture that values diversity and inclusion. As a Senior Manager, Customer Experience, you will play a vital role in driving our customer experience strategy and delivering exceptional experiences for our customers.Key Responsibilities:Craft end-to-end customer journeys to foster engagement and...

About UsFWD Group is a leading pan-Asian life insurance business with over 13 million customers across 10 markets.Job SummaryWe are seeking an experienced Customer Experience Director to manage customer service and support across our Omne platform in 10 markets.ResponsibilitiesSet the strategy for customer service and support across all markets.Review,...

As a key member of our Customer Experience team, you will play a vital role in driving customer-centricity across APAC. Reporting to the Head of Customer Experience, you will work closely with a diverse team to develop and implement strategies that enhance customer satisfaction and loyalty.Key Responsibilities:Optimize VOC Programs across the region,...

Customer Experience Manager - Life InsuranceAt HSBC Life, we're committed to delivering exceptional customer experiences that meet the evolving needs of our clients. As a Customer Experience Manager, you'll play a key role in shaping our customer journey and ensuring that our products and services are tailored to meet the unique needs of our customers.Key...

Company OverviewDBS Bank (Hong Kong) Limited is a dynamic and forward-thinking organization that empowers its employees to deliver exceptional customer experiences. As a leading financial institution, we strive to create a nimble and resilient infrastructure that enables our customers to achieve their goals.SalaryWe offer a competitive salary package ranging...

Job Title: Customer Experience StrategistCompany Overview: Bank of China (Hong Kong) Limited is a leading financial institution in the Asia-Pacific region, committed to delivering innovative banking solutions and exceptional customer experiences.Salary: HK$700,000 - HK$900,000 per annum, depending on experience and qualificationsJob Description:The Customer...