Customer Experience Strategist

14 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

Job Title: Customer Experience Strategist

Company Overview: Bank of China (Hong Kong) Limited is a leading financial institution in the Asia-Pacific region, committed to delivering innovative banking solutions and exceptional customer experiences.

Salary: HK$700,000 - HK$900,000 per annum, depending on experience and qualifications

Job Description:

The Customer Experience Strategist will play a crucial role in driving customer-centric initiatives across Personal Banking Business. Key responsibilities include:

  • Developing and executing customer journey design strategies to enhance overall customer experience
  • Leveraging user research data and insights to inform product development and innovation decisions
  • Collaborating with cross-functional teams to translate user needs into actionable design recommendations

Required Skills and Qualifications:

  • Degree or above in Psychology, Business Administration, UX/UI, or related disciplines
  • At least 10 years of relevant experience in banking industry, including 5+ years in customer research and digital experience
  • Expertise in user research methodologies and tools, with a proven track record of transforming user insights into actionable product recommendations
  • Strong facilitation, interpersonal, organizing, and management skills
  • Exceptional data analysis, synthesis, and visualization skills, with the ability to plan and execute user research studies
  • Excellent written and verbal communication skills, with the ability to craft comprehensive research reports
  • Ability to work collaboratively and build strong relationships with cross-functional teams
  • Proficient in both written and spoken English and Chinese (Cantonese and Mandarin)

Benefits:

  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Competitive salary and benefits package

Others:

The ideal candidate will possess a passion for understanding user needs and improving customer experiences. If you are a motivated and results-driven professional looking to make a meaningful impact in the banking industry, please submit your application.



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