Resolution Manager
1 month ago
Job Role: Assistant Manager, Customer Service
We Are Looking For:
- A university graduate in business, finance, language studies, or other relevant fields.
- Proficiency in English and Chinese, both verbally and in writing.
- A minimum of 5 years of experience in complaint handling, preferably in a financial institution.
Responsibilities:
- Handle customer inquiries and resolve complaints in a professional manner.
- Conduct thorough investigations and provide quality resolutions to customers.
- Work within standard turnaround times and adhere to company guidelines and regulatory requirements.
- Collaborate with other departments for case resolutions and streamline workflows to enhance customer experience.
- Prepare management reports and handle ad-hoc tasks and projects.
What We Offer:
- A competitive salary and benefits package.
- A growth trajectory that encourages learning new skills and career advancement.
- Flexible work policies and a strong work-life balance.
- Professional development and leadership opportunities.
About Us: Manulife Financial Corporation is a leading international financial services group dedicated to helping people make informed decisions and improve their lives. With a global presence, we provide financial advice, insurance, and wealth management solutions for individuals, groups, and institutions.
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