Resolution Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

Job Role: Assistant Manager, Customer Service

We Are Looking For:

  • A university graduate in business, finance, language studies, or other relevant fields.
  • Proficiency in English and Chinese, both verbally and in writing.
  • A minimum of 5 years of experience in complaint handling, preferably in a financial institution.

Responsibilities:

  • Handle customer inquiries and resolve complaints in a professional manner.
  • Conduct thorough investigations and provide quality resolutions to customers.
  • Work within standard turnaround times and adhere to company guidelines and regulatory requirements.
  • Collaborate with other departments for case resolutions and streamline workflows to enhance customer experience.
  • Prepare management reports and handle ad-hoc tasks and projects.

What We Offer:

  • A competitive salary and benefits package.
  • A growth trajectory that encourages learning new skills and career advancement.
  • Flexible work policies and a strong work-life balance.
  • Professional development and leadership opportunities.

About Us: Manulife Financial Corporation is a leading international financial services group dedicated to helping people make informed decisions and improve their lives. With a global presence, we provide financial advice, insurance, and wealth management solutions for individuals, groups, and institutions.



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