Risk Management Specialist
4 weeks ago
About Hang Seng Bank
Hang Seng is committed to delivering exceptional service and building a reputation as a trusted financial institution. To achieve this, we need talented professionals like you to join our team.
Salary Information
We offer a competitive salary for this role, estimated to be around HKD 60,000 - 80,000 per month, depending on experience.
Job Description
This is an exciting opportunity to work in the field of risk management and contribute to the prevention of fraud incidents within WPB. As Risk Management Specialist - Event Resolution, you will play a key role in managing and coordinating fraud incident events to minimize losses and exposure.
Responsibilities
- Manage and coordinate fraud incident events to minimize losses and risk exposure
- Conduct root cause analysis, damage control, and implement preventive measures
- Ensure timely escalation and governance of fraud incidents
- Review complaint cases to track customer pain points and improve their experience
Requirements
- University graduate or above with a major in risk management (advantage)
- At least 3-5 years' working experience in a risk-related field
- Leadership and root cause analysis skills are desirable
- Excellent analytical and presentation skills
- Proficiency in English and Chinese
- Strong sense of ownership and a servicing mindset
Benefits
Hang Seng offers a range of benefits to support your career growth and well-being, including competitive compensation, opportunities for professional development, and a dynamic working environment.
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