Disputes Resolution Expert

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Opus 2 Full time

We are seeking a highly skilled and motivated individual to join our Solution Operations team as an E-Bundle Disputes Support specialist. As a client-facing role, you will be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries.

In this dynamic environment, you will work closely with the remainder of the Solution Operations team and other departments to ensure we continue to offer an effective external service while developing internal processes and systems.

Key Responsibilities:
  • Providing hands-on disputes technology support, including the management of electronic documentation, involving the upload and organization of material in accordance with client instructions.
  • Actioning requests promptly and conducting quality checks of tasks undertaken by the team across multiple concurrent matters.
  • Liaising directly with solicitors and barristers, advising on best practices and assisting with technical queries.
  • Ensuring that the team inbox and internal communication with other departments is managed efficiently.
  • Advanced understanding and technical knowledge of the platform, including manipulation, reformatting and converting of Excel/CSV files to import and export data.
  • Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
  • Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
  • Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.

Requirements:

  • Bright and engaging, with a willingness to learn and proactively use own initiative.
  • Ability to work individually and within a team.
  • Strong attention to detail with the ability to juggle tasks and work under pressure.
  • Excellent troubleshooting and problem-solving skills.
  • Outstanding communication skills and confident telephone manner.
  • Interest in technology, processes and systems.
  • Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
  • Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
  • Experience working in a professional, client-facing support role, preferable in the legal technology industry.

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