Senior Dispute Resolution Specialist
1 month ago
Role Overview
We are seeking an experienced Senior Dispute Resolution Specialist to join our team. In this role, you will be responsible for investigating and resolving customer disputes related to transactions, ensuring a fair and timely outcome.
Key Responsibilities
- Investigate and resolve customer disputes in a professional and efficient manner.
- Engage with customers, merchants, and internal teams to facilitate effective dispute resolution.
- Maintain accurate records of all relevant details, including customer interactions and evidence.
- Ensure compliance with company policies and regulatory guidelines throughout the dispute resolution process.
- Advocate for customers by empathizing with their concerns and negotiating fair outcomes.
Requirements
- At least 1 year of experience in a similar role.
- A minimum 80%-win rate in dispute resolutions.
- Proficiency in PayPal dispute resolution.
- Excellent communication and interpersonal skills.
- Prioritization, multitasking, and meeting deadlines.
Company Overview
Our client is a leading global brand established in 2018, headquartered in The Netherlands. Our mission is to scale operations and open successful stores worldwide, achieving $500M revenue by 2027.
Benefits and Salary
This full-time position offers a competitive salary of approximately $65,000 per annum, based on location and experience. Additional benefits include flexible working options, a fantastic work culture, and attractive salary & benefits.
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