Ecommerce Dispute Resolution Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China GTEcom BV Full time

Dispute Resolution Specialist - Ecommerce

Looking for a challenging and rewarding role in dispute resolution? We have an exciting opportunity for you to join our expanding team at GTEcom BV as a PayPal Disputes Agent.

About the Role

We are seeking a highly motivated and detail-oriented individual to investigate and resolve customer disputes related to transactions. As a PayPal Disputes Agent, you will engage with customers, merchants, and other parties to facilitate effective dispute resolution while ensuring compliance with company policies and regulatory guidelines.

Key Responsibilities

  • Investigate and resolve customer disputes related to transactions, including unauthorized charges, billing errors, product or service quality issues
  • Engage in clear and professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution
  • Meticulously document all relevant details, including customer interactions, evidence, decisions, and final resolutions, ensuring accurate records are maintained
  • Adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process
  • Advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations
  • Stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation

What You Need to Succeed

  • At least 1 year of experience in a similar role
  • A minimum of an 80%-win rate in dispute resolutions
  • Proficiency in PayPal dispute resolution
  • Excellent communication and interpersonal skills
  • Ability to solve problems and make decisions effectively
  • Prioritization, multitasking, and meeting deadlines

Our Offer

  • Flexible working options
  • A dynamic work culture
  • An attractive salary and benefits package

GTEcom BV is a leading eCommerce company that's redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success. We are committed to cultivating a culture of hard work, freedom, and responsibility, constant improvement, and positivity in our team.



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