Ecommerce Dispute Resolution Specialist
1 month ago
Dispute Resolution Specialist - Ecommerce
Looking for a challenging and rewarding role in dispute resolution? We have an exciting opportunity for you to join our expanding team at GTEcom BV as a PayPal Disputes Agent.
About the Role
We are seeking a highly motivated and detail-oriented individual to investigate and resolve customer disputes related to transactions. As a PayPal Disputes Agent, you will engage with customers, merchants, and other parties to facilitate effective dispute resolution while ensuring compliance with company policies and regulatory guidelines.
Key Responsibilities
- Investigate and resolve customer disputes related to transactions, including unauthorized charges, billing errors, product or service quality issues
- Engage in clear and professional communication with customers, merchants, and other involved parties to facilitate effective dispute resolution
- Meticulously document all relevant details, including customer interactions, evidence, decisions, and final resolutions, ensuring accurate records are maintained
- Adhere strictly to company policies and regulatory guidelines, safeguarding customer confidentiality and ensuring compliance throughout the dispute resolution process
- Advocate for customers by empathizing with their concerns and negotiating fair outcomes, whether it involves refunds, chargebacks, or merchant negotiations
- Stay vigilant for any signs of potential fraud, promptly reporting suspicious activities to the appropriate internal teams for further investigation
What You Need to Succeed
- At least 1 year of experience in a similar role
- A minimum of an 80%-win rate in dispute resolutions
- Proficiency in PayPal dispute resolution
- Excellent communication and interpersonal skills
- Ability to solve problems and make decisions effectively
- Prioritization, multitasking, and meeting deadlines
Our Offer
- Flexible working options
- A dynamic work culture
- An attractive salary and benefits package
GTEcom BV is a leading eCommerce company that's redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success. We are committed to cultivating a culture of hard work, freedom, and responsibility, constant improvement, and positivity in our team.
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